News : LiveOps Cloud Debuts All New Enterprise Class Contact Center as a Service
Austin, Texas & Orlando, Florida (Enterprise Connect 2016) March 8, 2016 -- LiveOps Cloud has developed a completely new Contact Center as a Service (CCaaS) platform, CxEngage, that offers the reliability and scalability global organizations need to deliver customer service experiences anywhere. Building on its early innovations in the cloud contact center and leveraging its heritage in customer experience, LiveOps Cloud designed CxEngage to simplify the contact center, while at the same time providing valuable insight and context required to deliver an immediate impact to customer support.
"With CxEngage, organizations can focus precious resources on their customers rather than maintaining the infrastructure, which directly improves a company’s bottom-line," said Jon Brinton, executive vice president and general manager, Mitel Cloud Services.
"Integrating with LiveOps Cloud allows us to do just that. When coupled together, cloud CRM and contact center technologies offer data-driven insights for the business to improve the customer experience, and empower agents with the knowledge needed to personalize the interaction with every single customer – ultimately improving the bottom-line," said John Sampson, director of partner marketing at Zendesk.
Posted by: Laura Collins, Editorial Management
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LiveOps, Inc., a company focused on virtual contact center technology and services, enables businesses to deliver high performance call centers and high quality customer contact in the most cost-effective means possible. Its on-demand contact center applications provide an enterprise-scale virtual call center infrastructure, while its network of 16,000 agents can represent companies in an effective and professional manner. LiveOps'' solutions allow for greater flexibility, quality, scalability, control and cost savings.
Published: Wednesday, March 9, 2016