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News : LiveOps Creates Software-Only Contact Center For Intuitive Solutions
Redwood City, CA, August 4, 2014 -- LiveOps, Inc., the global provider in cloud contact center and customer service solutions, announces that Intuitive Solutions, a managed contact center services provider, successfully deployed LiveOps WebRTC Solution, a cloud contact center that transforms a browser into a full-featured agent desktop with full phone functionalities without the need for plug-ins or physical telephony infrastructure.
LiveOps is transforming the customer service experience with LiveOps WebRTC Solution by removing the last hardware barrier preventing brands from running their contact centers exclusively on software – the phone. The shift to software-only contact center technology means that brands like Intuitive Solutions, or their clients, are no longer limited by the confines of hardware or real estate. The seamless integration of WebRTC into the cloud contact center provides brands with an even more scalable, agile customer service offering. This has not only benefited Intuitive Solutions but their customers, as well.
"Intuitive Solutions was founded by pizza restaurateurs, grounded in operations, with the understanding of the potential and value a contact center provides to the pizza industry," said Tory Rutledge, COO at Intuitive Solutions. "The ability to expand our contact center with at-home agents has been a big win for us in terms of adding additional, on-demand capacity for seasonal business and spikes in customer service requests. LiveOps WebRTC Solution enabled us to eliminate not just contact center infrastructure but also the complex and expensive telephony systems. This solution creates a cost-savings opportunity for us and our at-home agents, which we are able to pass on to our customers."
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From LiveOps
LiveOps, Inc., a company focused on virtual contact center technology and services, enables businesses to deliver high performance call centers and high quality customer contact in the most cost-effective means possible. Its on-demand contact center applications provide an enterprise-scale virtual call center infrastructure, while its network of 16,000 agents can represent companies in an effective and professional manner. LiveOps'' solutions allow for greater flexibility, quality, scalability, control and cost savings.
Published: Tuesday, August 5, 2014