News : LiveOps Empowers Agents With LiveOps University 2.0
Redwood City, CA, USA, May 26, 2015 -- LiveOps, a global provider in cloud contact center and customer service solutions, is placing the needs of the agent front and center with LiveOps University 2.0. LiveOps understands the critical role onboarding and training play in the success of any business, especially those with remote workers. Self-paced, distance learning has been an integral part of the onboarding and training process for the LiveOps community of independent, at-home agents since LiveOps University was first introduced in 2008.
Driven by the belief that happy agents equal happy customers, LiveOps has enhanced the platform for immediate agent success with easy access to training and support, as well as situational simulations and increased social learning opportunities.
Posted by Veronica Silva Cusi, news correspondent
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LiveOps, Inc., a company focused on virtual contact center technology and services, enables businesses to deliver high performance call centers and high quality customer contact in the most cost-effective means possible. Its on-demand contact center applications provide an enterprise-scale virtual call center infrastructure, while its network of 16,000 agents can represent companies in an effective and professional manner. LiveOps'' solutions allow for greater flexibility, quality, scalability, control and cost savings.
Published: Thursday, May 28, 2015