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News : Liveops Launches New Platform to Foster Relationships and Community Learning for Virtual Agent Workforce

#contactcenterworld, @LiveOps

Scottsdale, AZ, USA, June 16, 2021 -- Liveops Inc., a provider of skilled virtual workforces for customer service and sales, announced a new online community platform, part of the company’s strategy to improve the agent experience for its network of independent contractor agents. Powered by Influitive, a provider  in customer advocacy and community software, the site provides an interactive portal for agents contracting with Liveops to network and support one another, and access important program information.

"The wonderful thing about gamification is that not only does Liveops get to reward independent agents for their contributions, but the badges that agents receive also elevate them as leaders amongst their peers," said Katie Bapple, Senior Director Agent Experience at Liveops. "Everyone likes to be recognized and valued for doing great work. The agents themselves are what truly make Liveops Nation special."

Liveops is also planning on integrating a new learning platform into Influitive for a more seamless experience for agents.

#contactcenterworld, @LiveOps

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About LiveOps:
Company LogoLiveOps, Inc., a company focused on virtual contact center technology and services, enables businesses to deliver high performance call centers and high quality customer contact in the most cost-effective means possible. Its on-demand contact center applications provide an enterprise-scale virtual call center infrastructure, while its network of 16,000 agents can represent companies in an effective and professional manner. LiveOps' solutions allow for greater flexibility, quality, scalability, control and cost savings.
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Friday, June 18, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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