Scottsdale, AZ, USA, June 16, 2021 -- Liveops Inc., a provider of skilled virtual workforces for customer service and sales, announced a new online community platform, part of the company’s strategy to improve the agent experience for its network of independent contractor agents. Powered by Influitive, a provider in customer advocacy and community software, the site provides an interactive portal for agents contracting with Liveops to network and support one another, and access important program information.
"The wonderful thing about gamification is that not only does Liveops get to reward independent agents for their contributions, but the badges that agents receive also elevate them as leaders amongst their peers," said Katie Bapple, Senior Director Agent Experience at Liveops. "Everyone likes to be recognized and valued for doing great work. The agents themselves are what truly make Liveops Nation special."
Liveops is also planning on integrating a new learning platform into Influitive for a more seamless experience for agents.
Posted by Veronica Silva Cusi, news correspondent
LiveOps, Inc., a company focused on virtual contact center technology and services, enables businesses to deliver high performance call centers and high quality customer contact in the most cost-effective means possible. Its on-demand contact center applications provide an enterprise-scale virtual call center infrastructure, while its network of 16,000 agents can represent companies in an effective and professional manner. LiveOps' solutions allow for greater flexibility, quality, scalability, control and cost savings.
Published: Friday, June 18, 2021
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