News : LiveOps Launches New Social Learning Ecosystem
Redwood City, CA, Dec 17, 2014 -- LiveOps, Inc., a global provider in cloud contact center and customer service solutions, announces the launch of its new social learning ecosystem, LiveOps University 2.0, to support the unique needs of the company’s community of independent, at-home agents. This new learning resource aims to further empower agents to offer the highest-quality customer experiences to LiveOps’ clients by fostering the development of knowledge and skills in customer service through peer-to-peer, social and distance learning.
LiveOps University 2.0 offers independent agents new opportunities to showcase their expertise and build on their existing certifications, as well as further enhance their knowledge and productivity through peer-to-peer engagement. The online learning portal enables independent agents to acquire new skills and knowledge while participating in LiveOps’ situational eLearning. It also provides access to a social community offering forums, blogs and gamification elements for an improved and interactive learning experience.
Posted by Veronica Silva Cusi, news correspondent
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LiveOps, Inc., a company focused on virtual contact center technology and services, enables businesses to deliver high performance call centers and high quality customer contact in the most cost-effective means possible. Its on-demand contact center applications provide an enterprise-scale virtual call center infrastructure, while its network of 16,000 agents can represent companies in an effective and professional manner. LiveOps'' solutions allow for greater flexibility, quality, scalability, control and cost savings.
Published: Thursday, December 18, 2014