#contactcenterworld, @LiveOps
Scottsdale, AZ, USA, Dec. 2, 2021 -- Liveops Inc., a provider of skilled virtual workforces for contact center services, announced it has selected SAP Litmos(R) as its technology partner to deploy a scalable learning management system for its virtual agent community. Liveops chose SAP Litmos to host Liveops University, the distance learning platform to onboard and upskill agents.
Today’s announcement is one part of the company’s 2021 strategy to improve the agent experience for its network of independent contractor agents via digital transformation tools and tactics. Liveops’ approach to distance learning is critical for the agent community since agents are geographically dispersed across the United States. Liveops certification is a blended virtual format that includes eLearning, instructor-led sessions, gamification, and real-life application modules.
"Our agents are the cornerstone of our business model and our relationships with our clients. Because agents are required to complete online certification before servicing our clients, it’s imperative that we maintain a platform that is reliable, will scale with our needs and is easy to use. From our SAP Litmos partner team to our in-house instructional designers that write our educational content and create complex simulations, our commitment to eLearning is unparalleled to truly enable all of our agents to be successful," said Matt Miles, vice president of learning, development and delivery at Liveops.
Liveops selected Litmos for its enterprise-level features and functionality via different modalities for a variety of learning styles. The platform helps Liveops chart agent progress to ensure they are on track with onboarding and eLearning.
"Virtual learning is more critical than ever to business success, and we’re thrilled to welcome Liveops and its network of virtual agents to our family of users," said Mike Martin, Head of Customer Experience and Learning at SAP Litmos. "Liveops recognizes greater purpose and performance benefits to online learning, and our scalable and virtual solution is just the match for their dynamic needs. We look forward to our continued partnership in the years to come."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com
About LiveOps:
LiveOps, Inc., a company focused on virtual contact center technology and services, enables businesses to deliver high performance call centers and high quality customer contact in the most cost-effective means possible. Its on-demand contact center applications provide an enterprise-scale virtual call center infrastructure, while its network of 16,000 agents can represent companies in an effective and professional manner. LiveOps' solutions allow for greater flexibility, quality, scalability, control and cost savings.
Published: Friday, December 3, 2021
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