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News : Liveops Selects SAP Litmos as Technology Partner and Backbone to Agent Learning and Certification Strategy

#contactcenterworld, @LiveOps

Scottsdale, AZ, USA, Dec. 2, 2021 -- Liveops Inc., a provider of skilled virtual workforces for contact center services, announced it has selected SAP Litmos(R) as its technology partner to deploy a scalable learning management system for its virtual agent community. Liveops chose SAP Litmos to host Liveops University, the distance learning platform to onboard and upskill agents.

Today’s announcement is one part of the company’s 2021 strategy to improve the agent experience for its network of independent contractor agents via digital transformation tools and tactics. Liveops’ approach to distance learning is critical for the agent community since agents are geographically dispersed across the United States. Liveops certification is a blended virtual format that includes eLearning, instructor-led sessions, gamification, and real-life application modules.

"Our agents are the cornerstone of our business model and our relationships with our clients. Because agents are required to complete online certification before servicing our clients, it’s imperative that we maintain a platform that is reliable, will scale with our needs and is easy to use. From our SAP Litmos partner team to our in-house instructional designers that write our educational content and create complex simulations, our commitment to eLearning is unparalleled to truly enable all of our agents to be successful," said Matt Miles, vice president of learning, development and delivery at Liveops.

Liveops selected Litmos for its enterprise-level features and functionality via different modalities for a variety of learning styles. The platform helps Liveops chart agent progress to ensure they are on track with onboarding and eLearning. 

"Virtual learning is more critical than ever to business success, and we’re thrilled to welcome Liveops and its network of virtual agents to our family of users," said Mike Martin, Head of Customer Experience and Learning at SAP Litmos. "Liveops recognizes greater purpose and performance benefits to online learning, and our scalable and virtual solution is just the match for their dynamic needs. We look forward to our continued partnership in the years to come."

#contactcenterworld, @LiveOps

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About LiveOps:
Company LogoLiveOps, Inc., a company focused on virtual contact center technology and services, enables businesses to deliver high performance call centers and high quality customer contact in the most cost-effective means possible. Its on-demand contact center applications provide an enterprise-scale virtual call center infrastructure, while its network of 16,000 agents can represent companies in an effective and professional manner. LiveOps' solutions allow for greater flexibility, quality, scalability, control and cost savings.
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Today's Tip of the Day - Getting The Ergonomic Programme Right

Read today's tip or listen to it on podcast.

Published: Friday, December 3, 2021

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2024 Buyers Guide Help Desk Software

 
1.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

2.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
 

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