#contactcenterworld, @liveperson, @voicebase
New York, NY, USA, Oct. 27, 2021 -- LivePerson, Inc. (Nasdaq: LPSN), a global provider in Conversational AI, announced two major strategic acquisitions: VoiceBase, a provider in real-time speech recognition and conversational analytics; and Tenfold, a customer engagement platform for integrating communication systems with CRM and support services.
Through these acquisitions, three technologies combine to create a unified, AI-enabled system for customer experience: VoiceBase's speech recognition and analytics capabilities, Tenfold's voice, messaging, and CRM integrations, and LivePerson's Conversational AI and asynchronous messaging. Brands can now enable natural, conversational consumer experiences that carry context and continuity across all channels, powered through a single automated voice and messaging desktop experience.
"Brands want to accelerate their use of Voice and Conversational AI with deep connective tissue into their systems,'' said Rob LoCascio, founder and CEO of LivePerson. "It's my great honor to welcome VoiceBase and Tenfold's experts to the LivePerson family as we build the unified AI system behind 100% of conversations with the world's most innovative brands."
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"Eighty-six percent of buyers are willing to pay more for better customer experiences, meaning huge opportunities open up for brands as we combine VoiceBase's speech analytics tech with LivePerson's Conversational Cloud and AI," said Walter Bachtiger, founder and CEO of VoiceBase. "We are thrilled to team up with a trailblazing industry leader that shares our vision for improving conversations through actionable, AI-powered insights."
"Today marks an exciting day for Tenfold, our employees, and our customers as we join LivePerson," said Jeff Cotten, CEO of Tenfold. "We've solved a difficult challenge in delivering the most relevant data right into every customer interaction, and with LivePerson, we'll expand this model to messaging to deliver a true end-to-end customer experience platform."
Posted by Veronica Silva Cusi, news correspondent
LivePerson makes life easier by transforming how people communicate with brands. Our customers use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their consumers.
About VoiceBase, Inc.:
Our end-to-end speech analytics platform helps contact centers and brands increase sales conversions, lower AHT, and better understand their customers. With a mix of machine learning and voice analysis, our technology solutions "scan" every call and transform it into dashboard-ready insights.
Published: Thursday, October 28, 2021
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