#contactcenterworld, @liveperson, @googlecloud
New York, NY, USA, May 5, 2021 -- LivePerson, Inc. (NASDAQ: LPSN), a global provider in conversational AI, and Google Cloud announced they are teaming up to help brands make contact center agents more efficient and effective through the power of AI.
LivePerson's Conversational Cloud and Google Cloud Contact Center AI's Agent Assist are now integrated to provide agents with real-time recommendations for replies to customer messages, as well as suggested text to complete sentences as they type. By taking advantage of these AI-powered recommendations, agents can efficiently move conversations toward satisfying resolutions.
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"Our partnership with Google means brands can further power up their agents with AI to help them work smarter than ever," said Alex Spinelli, CTO of LivePerson. "We're proud to work with Google on bringing the best of human and artificial intelligence together to improve customer experience."
"Agent Assist was designed to provide agents with continuous support during the conversation to more effectively and efficiently help the customer. This integration with LivePerson is fantastic because through the Conversational Cloud we are providing a powerful out-of-the-box experience that allows brands to take their conversational experiences to the next level," said Matt Jones, product manager for Agent Assist at Google Cloud.
#contactcenterworld, @liveperson, @googlecloud
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About LivePerson:
LivePerson makes life easier by transforming how people communicate with brands. Our customers use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their consumers.
Published: Friday, May 7, 2021
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