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News : LivePerson Announces the Conversational Cloud™

#contactcenterworld, @liveperson

New York, NY, USA, Aug. 4, 2020 -- LivePerson, Inc. (Nasdaq: LPSN), a global provider in Conversational AI, announced its enterprise-grade Conversational Cloud.

Empowering brands to instantly understand and respond to customers with artificial intelligence, the Conversational Cloud is a conversational commerce and care platform. Conversational AI, which communicates like a human by recognizing speech, text, and intent, is at the heart of the Conversational Cloud and provides the personalized experiences that consumers demand — all on the same messaging channels they love using every day.

"Everything we have done on this end-to-end transformation journey has been about delivering exceptional digital experiences to our customers and our crews," said Nicole West, VP Digital Strategy & Product at Chipotle. "We're using the Conversational Cloud to curate convenient, frictionless, engaging experiences that are aligned with our purpose to Cultivate a Better World."

"Unmanageable volumes of consumer interactions have been burying brands since the start of the pandemic. While many initially thought of these changes as temporary, they're very much here to stay; in the U.S. alone, we're on track to close over 25,000 brick and mortar stores," said Robert LoCascio, founder and CEO of LivePerson. "Consumers still want personalized experiences, and the only way brands can scale these is through Conversational AI. It's clear that having an AI and automation strategy went from 'business improvement' to 'vital for operations' overnight."

"We kept developers top of mind as we built the Conversational Cloud because we knew they'd be the key to unlocking its true power," said Jennifer Kline Shernoff, Vice President, Product Management at LivePerson. "Integrating with CRM, billing, and other backend systems means developers can now easily automate how brands handle common intents like 'What's my order status?,' 'Pay my bill,' or 'Schedule an appointment.' "

When David's Bridal was forced by the COVID-19 pandemic to temporarily shut down retail stores and needed to act quickly to maintain business continuity, they transformed from a 90% in-store business to a 100% digital business in two weeks, leading to an increase in messaging volume and an increase in sales via messaging.

"We honestly don't know how we would have survived the last couple of months without the option to message — it truly saved our business," said Holly Carroll, Vice President of Customer Service & Contact Center Operations at David's Bridal. "With the Conversational Cloud, we sped up our vision for Zoey, our conversational bridal concierge, and put our customers into the best hands."

"AI-powered messaging is a win-win-win for customers, employees, and brands," said Alex Spinelli, chief technology officer at LivePerson. "Consumers and agents benefit from the incredible convenience and efficiency of messaging, while brands benefit from developing direct, high-value relationships with their customers, which they own forever right in the same conversation thread where they first connected."

#contactcenterworld, @liveperson

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About LivePerson:
Company LogoLivePerson makes life easier by transforming how people communicate with brands. Our customers use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their consumers.
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Today's Tip of the Day - Can You Deliver?

Read today's tip or listen to it on podcast.

Published: Wednesday, August 5, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
PH: 216.662.5870

3.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511

4.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312

5.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

6.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390

7.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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This Expert Panel virtual event invites you to talk with Calabrio’s cloud-smart experts about how your contact center can accelerate your cloud transformation and power tangible results for your business. Insights discussed are based on Calabrio's re... Read More...
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