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News : Ex-Im Bank Improves Customer Contact Center
Washington DC, Dec. 4, 2014 -- As part of its ongoing effort to enhance customer experience for current and prospective exporters, the Export-Import Bank of the U.S. (Ex-Im Bank) is unveiling a new and improved customer contact center that includes an improved 1-800 number experience, along with a new email response system. The contact center is also poised to launch new online chat capabilities early in the new year.
The contact center will serve as a trusted point of entry for current and potential customers who are either looking to increase their exports or who are relatively new to exporting. Customers can call and speak with personal representatives in one of 20 languages, including Spanish, Mandarin, and Hindi. Customers now also have the option of submitting their questions by web formonlineand can expect to receive responses within two work days.
The new contact center is the latest Ex-Im Bank initiative aimed at bringing our customers "government at the speed of business." Past improvements include the introduction of the Express Insurance program for small businesses and more streamlined application processing, which has seen the number of days needed to reach an authorization decision cut in half since 2009.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Implementation Is Not Magic!
About The Export-Import Bank of the United States:
The Export-Import Bank of the United States is the official export credit agency of the United States federal government.
Published: Friday, December 5, 2014