New York, NY, USA, Aug. 19, 2019 -- LivePerson, Inc. (Nasdaq: LPSN), a global provider in conversational commerce, announced new Maven™ artificial intelligence capabilities that increase Maven's power to help brands drive efficiencies and improve customer experiences in messaging channels.
Powered by LivePerson's proprietary machine learning technology, Maven AI orchestrates conversations between brands and customers over SMS, Facebook Messenger, WhatsApp, RCS, Apple Business Chat, Amazon Alexa, and other popular messaging platforms and voice assistants.
"What brands looking to leverage AI to power conversational commerce should know is that they don't need to build in-house expertise in machine learning, routing, and other complicated systems behind conversational AI," said Alex Spinelli, chief technology officer at LivePerson. "Maven solves these orchestration challenges so brands can focus on the core competitive advantages that make them the best at getting their customers what they want."
Posted by Veronica Silva Cusi, news correspondent
LivePerson makes life easier by transforming how people communicate with brands. Our customers use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their consumers.
Published: Wednesday, August 21, 2019
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