New York, Nov. 21, 2019 -- LivePerson, Inc. (Nasdaq: LPSN), a global provider in conversational commerce solutions, announced the launch of SocialConnect and EmailConnect, bringing social media and email into the LiveEngage(R) platform. This debut gives brands the ability to easily manage customer conversations regardless of the channels where they occur — all in one place.
SocialConnect currently supports public and private Twitter and Facebook conversations, with Instagram, Reddit, YouTube, LinkedIn, and Google My Business to follow.
"SocialConnect and EmailConnect make it possible for any brand to easily bring social and email into the cutting-edge world of conversational commerce," said Alex Spinelli, CTO of LivePerson. "Even better, they help brands lower costs and improve outcomes, all while cutting out additional systems to deploy, learn, and manage."
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LivePerson makes life easier by transforming how people communicate with brands. Our customers use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their consumers.
Published: Friday, November 22, 2019
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.