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News : LivePerson Enhances Conversational AI Capabilities

#contactcenterworld, @liveperson

New York, NY, USA, Dec. 13, 2022 -- LivePerson (Nasdaq: LPSN), a global provider in customer engagement solutions, announced enhancements to its Conversational AI that will help brands hold even better conversations with their customers. Four new AI-powered capabilities include AI Search, On-Demand Recommendations, "Small Talk" NLU, and Repeat Intent Rate measurement.

LivePerson's Curiously Human™ AI helps customer care, sales, and marketing teams deliver and automate more meaningful, natural-feeling conversations.

The AI-powered features and integrations announced — including new ways to engage with customers and capture, measure, and use conversational data — make it easier for brands to improve bot performance, enhance customer and agent experiences, and accelerate time to value while cutting costs.

"As we head into 2023, brands are looking to do more with less. AI and automation will only become more important as they seek to increase customer loyalty while reducing operational costs," said Rob LoCascio, founder and CEO of LivePerson. "Our latest research shows that 98% of brands say AI is important to their customer engagement strategy, but only 28% say they're realizing its full potential. With the capabilities we're announcing today, they can start leveraging automation and AI faster than ever to provide even better digital experiences."

#contactcenterworld, @liveperson

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

About LivePerson:
LivePerson makes life easier by transforming how people communicate with brands. Our customers use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their consumers.

Read today's tip or listen to it on podcast.

More Editorial From LivePerson

Published: Wednesday, December 14, 2022

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