NewYork, NY, USA, Oct. 10, 2019 -- LivePerson, Inc. (Nasdaq: LPSN), a global provider in conversational commerce, announced the launch of LiveIntent to help brands detect, analyze, and resolve customer intents in real time.
This latest evolution of LivePerson's suite of Conversational AI services surfaces and measures intents — what customers want — instantly in brand-to-consumer conversations over SMS, Facebook Messenger, WhatsApp, RCS, Apple Business Chat, and other messaging channels. Powered by Natural Language Understanding, LiveIntent analyzes conversations with bot and human agents as they happen, providing brands with real-time insight into their customers' intents.
"The faster you understand what your customers want from your brand, the faster you can meet their needs," said Joe Bradley, chief scientist at LivePerson. "This is not just another text analytics suite. LiveIntent is integrated into our conversational platform to allow you to take action immediately."
Posted by Veronica Silva Cusi, news correspondent
LivePerson makes life easier by transforming how people communicate with brands. Our customers use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their consumers.
Published: Tuesday, October 15, 2019
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