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News : LivePerson Launches LiveIntent, an AI-powered Intent Detection Tool

#contactcenterworld, @liveperson

NewYork, NY, USA, Oct. 10, 2019 -- LivePerson, Inc. (Nasdaq: LPSN), a global provider in conversational commerce, announced the launch of LiveIntent to help brands detect, analyze, and resolve customer intents in real time.

This latest evolution of LivePerson's suite of Conversational AI services surfaces and measures intents — what customers want — instantly in brand-to-consumer conversations over SMS, Facebook Messenger, WhatsApp, RCS, Apple Business Chat, and other messaging channels. Powered by Natural Language Understanding, LiveIntent analyzes conversations with bot and human agents as they happen, providing brands with real-time insight into their customers' intents.

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"The faster you understand what your customers want from your brand, the faster you can meet their needs," said Joe Bradley, chief scientist at LivePerson. "This is not just another text analytics suite. LiveIntent is integrated into our conversational platform to allow you to take action immediately."

#contactcenterworld, @liveperson

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About LivePerson:
Company LogoLivePerson makes life easier by transforming how people communicate with brands. Our customers use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their consumers.
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Today's Tip of the Day - Ask Agents What They Dislike

Read today's tip or listen to it on podcast.

Published: Tuesday, October 15, 2019

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2020 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511
 
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