News : LivePerson Launches Maven
New York, NY, USA, Dec. 5, 2018 -- LivePerson, Inc. (Nasdaq: LPSN), a provider of conversational commerce solutions, launched Maven, a conversational AI that enables brands to replace traditional websites and 800-numbers with personalized conversations over SMS, Facebook Messenger, WhatsApp, Google RCS Business Messaging, Amazon Alexa, and other popular messengers and voice assistants.
"I watched the first generations of conversational AI and bots frustrate consumers because the technology relied on decision trees that could send them in circles," says Robert LoCascio, LivePerson's founder and CEO. "We created a new direction. Our AI is designed to be taught and managed by contact center agents. One in 57 Americans works as a contact center agent, and when paired up with AI, their impact on the lifetime value of a customer is transformative. Where we once thought that AI would replace people, especially in contact centers, we know now that people in contact centers, who converse with consumers everyday, are the best conversational designers for AI. We will need this population to create and manage the millions of AI-powered conversations that will be necessary for consumers to speak to brands through their home and mobile devices."
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
Direct-to-consumer women's luxury shoe brand Tamara Mellon is among Maven's early adopters. "We are committed to delivering a superior experience and have found messaging to be the most natural and effortless way for us to communicate with our customers," said Tamara Mellon, co-founder and Chief Creative Officer of Tamara Mellon Brand and formerly the co-founder of Jimmy Choo. "We are partnering with LivePerson so that our customers can ask us questions, get recommendations, and make purchases in the messaging apps and voice assistants they use everyday. LivePerson's new automation capabilities give our customers quick answers on topics like product availability while allowing our team to monitor the experience and put the finishing touches on conversations where needed."
Maven and LivePerson's new AI-based products are accessible via LivePerson's Early Access Program and will be generally available in the first quarter of 2019.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - A Welcome Call
More Editorial From LivePerson
LivePerson is an Application Service Provider (ASP) of technology facilitating real-time sales, customer service and marketing solutions for companies doing business on the Internet. The LivePerson service enables online businesses to communicate with Internet users in real time, thereby enhancing the online experience. LivePerson allows clients to increase revenue and productivity while decreasing the overall cost of customer support.
Published: Thursday, December 6, 2018
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any locati...
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a business services company. We focus on customer engagement and improving business outcomes for over 450 global clients acr...