#contactcenterworld, @liveperson

New York, NY, USA, Nov. 1, 2023 - LivePerson (Nasdaq: LPSN), a global provider in conversational AI, announced the launch of its Conversational Intelligence suite of capabilities, as well as its enterprise managed services solution, LP 360. Both new offerings allow businesses to empower their people, shift customer conversations to digital, and embrace AI and automation to drive better business outcomes.

Part of LivePerson's Conversational Cloud, the Conversational Intelligence suite consists of three solutions that leverage conversational data — the literal voice and words of the customer — to redefine how conversational AI drives business outcomes.

"As the most scaled solution for messaging and automation in the world - and with one of the world's most extensive datasets for customer engagement - LivePerson sets the standard for turning conversational data into better business outcomes," said John Collins, Interim CEO of LivePerson. "Our Conversational Intelligence suite enables you to understand what customers want, measure your performance, and continuously improve. And that's just the beginning: beyond optimization and personalization, Conversational Intelligence even allows you to uncover new revenue opportunities that transform your business."

According to Forrester, "Insights from contact center conversations are driving enterprise-wide value. Companies are recognizing that the contact center is far more than operational overhead. In many cases, the only one-to-one interaction a company will have with its customers is through the contact center — these conversations represent a gold mine of business value."*

"I've learned from my experience with LivePerson that the intent data we collect is a treasure trove for understanding our customers. Having access to what our clients are saying — and being able to surface that to drive business outcomes — is a massive opportunity," said Holly Carroll, Vice President of Client Services at The RealReal. "We're able to analyze real-time, verbatim feedback, which is something I personally do every single morning to understand our customers' wants and pain points."

Also set to launch at the November 14 Spark event, LP 360 is a turnkey managed services offering for enterprise conversations. This program aligns to pre-defined business outcomes — tying fees to your success.

"Our managed services team has already delivered incredible results for some of the world's biggest brands, where we've successfully reduced operating expenses by 30% or more while simultaneously boosting Net Promoter Scores by 30+ points. The launch of LP 360 opens up this level of dedicated partnership to enterprises across the globe," said Nirali Amin, Vice President of Enterprise Solutions at LivePerson. "Building, optimizing, and maintaining a contact center is costly. LP 360 unlocks everything you need — technology, labor, automation, and full end-to-end management — to achieve better outcomes as fast as possible."

#contactcenterworld, @liveperson

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com