#contactcenterworld, @liveperson, @opusresearch
New York, Ny, USA, Jan. 17, 2023 -- LivePerson (Nasdaq: LPSN), a global provider in customer engagement solutions, announced today that it has been named a Leader in Opus Research's latest Conversational Intelligence Intelliview report. The report highlights the strength of LivePerson's product completeness and performance, as well as its business impact and vision.
Opus Research evaluated 15 providers in terms of how well they enable businesses to apply speech and conversational analytics, natural language processing, and machine learning technologies in contact centers, marketing, and sales. LivePerson was named a Leader in both the overall Intelliview report and its evaluation of Conversational Intelligence for Customer and Employee Experiences (CX and EX). Opus Research noted that LivePerson "exceeds standards" in both its features and strategy.
"Consumers are more comfortable than ever using automated assistants, and they're looking for brands to do more with these technologies. As a result, conversational intelligence has taken on first-order importance among customer experience, contact center, marketing, revenue generation, product management, and digital transformation teams to deliver insights that fuel more impactful conversations," said Derek Top, Senior Analyst & Research Director at Opus Research. "LivePerson is a leader in this space, particularly in employing conversational intelligence to help brands drive engagement that feels more natural and human."
"With AI-powered conversations now serving as the 'front door' for brands of all kinds, the ability to draw real-time insights from conversations across all channels has become mission-critical," said Rob LoCascio, founder and CEO of LivePerson. "We're proud to earn this validation of our product, business impact, and vision as we help the world's best brands connect with millions of consumers as personally as they would with one."
#contactcenterworld, @liveperson, @opusresearch
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About LivePerson:
LivePerson makes life easier by transforming how people communicate with brands. Our customers use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their consumers.
About Opus Research:
Opus Research is a technology advisory and analysis firm providing critical insight on software and services that support multimodal customer care. Opus Research is focused on “Conversational Commerce,” the merging of intelligent assistant technologies, contact center automation, intelligent authentication, enterprise collaboration and mobile commerce.
Published: Wednesday, January 18, 2023
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