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News : LivePerson Named a Leader in Digital-First Customer Service Solutions by Independent Research Firm

#contactcenterworld, @liveperson, @forrester

New York, NY, USA, April 13, 2020 -- LivePerson, Inc. (Nasdaq: LPSN), a global provider in conversational solutions, has been named a Leader in the Forrester Research, Inc. April 2020 report, The Forrester New Wave™: Digital-First Customer Service Solutions, Q2 2020.

Forrester, a global research and advisory firm, evaluated 13 providers based on 10 criteria. LivePerson achieved a "differentiated" rating in the Customer Experience, Routing and Queuing, Chatbots, Business Insights, Vision, and Market approach categories.

LivePerson was also cited as "successfully [supporting] the interplay of chatbots and agents" and as offering "sophisticated routing, capacity queue management, and business insights to optimize operations." The report notes that references "universally praised [LivePerson's] chat, messaging, and chatbots."

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The New Wave is reflective of an emerging category of digital-first customer service solutions that "can help understand customer behavior and intent and deliver highly contextual experiences — reactively and proactively — based on friction points they detect in customer journeys."

"We are proud to be named a Leader in this new, independent Forrester New Wave report and believe that it is an incredible recognition of our standing in the industry," said Robert LoCascio, founder and CEO of LivePerson. "I'd like to congratulate the entire LivePerson team for delivering the market-leading solutions that make it possible for any brand to execute a conversational strategy."

#contactcenterworld, @liveperson, @forrester

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About LivePerson:
Company LogoLivePerson makes life easier by transforming how people communicate with brands. Our customers use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their consumers.
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About Forrester:
Company LogoForrester Research is an independent technology and market research company that provides advice on existing and potential impact of technology, to its clients and the public.
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Today's Tip of the Day - Consider Your Center As A Production Line

Read today's tip or listen to it on podcast.

Published: Tuesday, April 14, 2020

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2020 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
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