#contactcenterworld, @liveperson, @aragonresearch1
New York, NY, USA, Oct. 17, 2022 -- LivePerson (Nasdaq: LPSN), a global provider in customer engagement solutions, has been named a Leader by Aragon Research in the Globe™ for Conversational AI for the second year in a row. The report highlights LivePerson’s wide base of customers across industries, innovative solutions for contact center, marketing, and sales teams, and strong partner network.
Aragon Research examined 20 providers in the Conversational AI market based on three dimensions of analysis: strategy, performance, and reach. "Leaders" are noted as having comprehensive strategies that align with industry direction and market demand and perform effectively against those strategies.
"As the Conversational AI market matures, demand for improved conversational experiences is growing. LivePerson continues to lead in this category with its ability to reach across channels, verticals, and use cases for contact centers, marketers, and sales teams," said Craig Kennedy, Senior Director of Research at Aragon.
"As Aragon's report notes, Conversational AI keeps getting better at providing more natural, engaging customer experiences. We're proud to be on the forefront of creating Curiously Human™ experiences that help top brands connect with millions of consumers as personally as they would with one," said Rob LoCascio, founder and CEO of LivePerson. "In a world where customer engagement is increasingly dominated by AI-powered experiences, we're excited to have earned this validation of our strategy, performance, and reach."
Posted by Veronica Silva Cusi, news correspondent
LivePerson makes life easier by transforming how people communicate with brands. Our customers use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their consumers.
About Aragon Research:
Aragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises the insight they need to make better technology and strategy decisions. Aragon Research serves business and IT leaders and has a proven team of veteran analysts.
Published: Wednesday, October 19, 2022
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