New York, NY, USA, May 2022 - Quadrant Knowledge Solutions has named LivePerson (Nasdaq: LPSN) the 2022 Leader in its SPARK Matrix analysis of the Digital-First Customer Service Solutions market. This recognition highlights LivePerson's leadership in both technology and customer success, further cementing its position as a leader in Conversational AI.
Using its SPARK Matrix, Quadrant provides strategic information for brands to evaluate vendor capabilities, competitive differentiation, and market position. LivePerson was ranked #1 out of 19 digital-first customer service solutions vendors. The rankings are based on two main criteria: Technology Excellence and Customer Impact, and LivePerson earned the highest scores for both.
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According to Pranjal Singh, Analyst at Quadrant Knowledge Solutions, "LivePerson is well-positioned to expand its share in the global digital-first customer service solutions market." The firm highlighted the following as differentiators setting LivePerson ahead of its competitors:
"Powered by nearly one billion conversational interactions per month on the Conversational Cloud, our AI helps customer care, sales, and marketing teams deliver and automate more meaningful, natural-feeling conversations," said Rob LoCascio, founder and CEO of LivePerson. "I'd like to congratulate everyone on our team for earning yet another incredible recognition of our leadership and long-term vision for creating superior digital customer experiences."
Posted by Veronica Silva Cusi, the news correspondent
LivePerson makes life easier by transforming how people communicate with brands. Our customers use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their consumers.
Published: Sunday, May 8, 2022
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