News : Liverpool Coastguard Station Set to Close 999 Service
Crosby, UK, Jan 15, 2015 -- Liverpool Coastguard station's emergency call handling service will close later as part of a government reorganisation.
The station in Crosby is one of eight Maritime and Coastguard Agency (MCA) 999 response centres that are closing.
Emergencies will be handled by the Holyhead station in North Wales, which has been chosen to take the calls.
Coastguard rescue team volunteers, building marine surveyors and training will remain at the Liverpool station.
Susan Todd, MCA coastal safety manager, said: "We're confident Holyhead staff will be able to cope with the demand we're placing upon them.
"Many of our coastguard stations around the country cover several hundreds of miles of coastline at the minute."
Liverpool Coastguard covers waters from the Point of Ayr on the Dee Estuary through Merseyside, Morecambe and South Cumbria, all the way up to the Mull of Galloway.
It also covers some of the Irish Sea, up to the halfway point between the Isle of Man and Ireland.
It is thought 20 jobs will be lost at the centre in Crosby as a result of the emergency call centre closure.
Liverpool Riverside MP Louise Ellman, who chairs the transport committee, said: "I am concerned that lives could be be put in danger. "I do think it's a matter of concern [that] local knowledge is being disregarded in this way.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
"I think computerised information is important but it can't replace essential local knowledge."
Ms Todd said: "The real local knowledge is vested in the people on the coast and they are all going to remain where they are at the moment."
In 2011, the government announced eight centres would close in Clyde, Forth, Portland, Liverpool, Yarmouth, Brixham, Thames and Swansea.
Eleven UK centres would remain operating 24 hours a day.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Communication Is Key
Published: Monday, January 19, 2015
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...