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News : LiveVox Adds Sandler Partners to Growing Channel Program

#contactcenterworld, @livevox

San Francisco, CA, USA, Feb, 2022 -- LiveVox Holdings, Inc. ("LiveVox" or the "Company") (NASDAQ: LVOX), a cloud-based provider of customer service and digital engagement tools, announced a strategic partnership with Sandler Partners, a distributor of connectivity and cloud services. The Company’s latest partnership will bring Sandler Partners’ loyal and valued Partners into LiveVox’s channel ecosystem.

Under the terms of the partnership, Sandler Partners’ network of Partners can now offer LiveVox’s performance-driven, blended omnichannel contact center solutions. As part of the partnership, LiveVox will also educate Sandler Partners agents about their full suite of digital messaging and practical AI solutions and technologies.

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"Partnering with Sandler is another important milestone as we continue to expand our channel ecosystem and bring our capabilities to more of the market," said Dan DeLozier, LiveVox’s AVP of Channel and Alliances. "Alan and his team have built an incredible organization, and their rapid growth is evidence of that. We are very excited to get our platform in the hands of America’s fastest growing independent technology services distributor, enabling more contact centers to provide exceptional experiences for customers and agents everywhere."

"LiveVox’s next-generation omnichannel CCaaS platform wins when it comes to the strength and capabilities of their blended voice and digital messaging capabilities, as well as their robust compliance and risk mitigation credentials," said Caleb Tucker, Sandler Partners Senior Vice President. "For customers with a need to supercharge their outbound and lead generation efforts across all communication channels, while driving increased efficiencies throughout the customer journey, LiveVox will unify all inbound and outbound touchpoints into a single-pane-of-glass platform."

#contactcenterworld, @livevox

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About LiveVox:
Company LogoLiveVox is a provider of hosted dialer solutions for the credit and collections industry. Patented technology and industry knowledge allow LiveVox to assist clients with optimizing their operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at a low cost of ownership. LiveVox is headquartered in San Francisco.
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About Sandler Partners:
Company LogoSandler Partners is an American master agent and distributor of connectivity and cloud services. In 2020, Sandler Partners was included on the Inc. 5000 list of America’s Fastest-Growing Private Companies for the 11th straight year. Over the years, we've expanded beyond our telecom roots to deliver best-in-class cloud, colo, mobility, continuity, and security solutions from 200+ Suppliers through a network of more than 9,000 expert technology sales partners — agents, VARs, and MSPs — to thousands of small, medium, and enterprise organizations nationwide.
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Today's Tip of the Day - Scripting

Read today's tip or listen to it on podcast.

Published: Tuesday, March 1, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Knowledge Management

 
1.) 
168Solution

Contact Center Innovation Channel and Digital Transformation Enabler
Providing Research, Training and Consulting related to Customer Experience Delivery, support Project Management by Unit or Corporate.
Have the ability to conduct research for specific needs.
Having deep knowledge on the Digital Interaction/Contact Center / Omni Channel / CRM various Stakeholder and Emergency Response ecosystem in Indonesia.

2.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

3.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

4.) 
eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.

5.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.

6.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

7.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

8.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.

9.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.

10.) 
Synthetix

Knowledge: For Your Team
Synthetix’s intelligent knowledge base software, Knowledge: For Your Team empowers your agents whilst fuelling your digital customer service channels.

With one centralised source of knowledge that is simple to use and update, providing customers with the right information – whether that be through self-service or direct – is efficient and always consistent.

With their own integrated knowledge base that recommends articles based on what they’re typing and decision tree technology that produces scripting, agents are more productive and Average Handling Times can be reduced by 25%.
 

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