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News : LiveVox Announces Strategic Partnership with Telarus

#contactcenterworld, @livevox, @telarus

San Francisco, CA, USA, April 06, 2021 -- LiveVox, a cloud-based provider of customer service and digital engagement tools, has announced a strategic partnership with Telarus, a privately-held technology services distributor (master agent) of business cloud services. The new partnership enables LiveVox to educate Telarus’ agents and puts LiveVox’s digital engagement tools in the hands of operators who can advise on best practices and the operational impacts of LiveVox’s solutions.

LiveVox provides companies with a unified approach to creating personalized customer conversations by offering seamless integration capabilities across omnichannel communications, CRM, and workforce optimization. Under the terms of the partnership, the sub-agents in Telarus’ partner network and its existing client base, will have access to LiveVox’s complete cloud-based solutions. As a result, LiveVox will have the opportunity to grow its list of customers while showcasing its solutions and differentiation next to peer and industry leaders for the first time.


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"Telarus is the largest privately-held master agent in the US, with established enterprise relationships that will help LiveVox to scale and expand our footprint as we look to capitalize on the growing demand for omnichannel customer experiences and digital engagement tools," said LiveVox co-founder and CEO Louis Summe. "This partnership is another step in our roadmap to growing our leadership position in the market and ensuring that our industry-leading solutions are in the hands of all those who are looking to enhance the digital experience of their customers."

As enterprises adapt to the new normal, both regarding our work and private lives, the need for seamless and effective customer relationships and engagement tools has never been more apparent. According to a study by Forrester and Adobe, companies with robust omnichannel customer engagement strategies realized a 10 percent year-over-year growth in loyalty programs, a 10 percent increase in average order value, and a 25 percent increase in close rates. The time is now to capitalize on the growing need for an omnichannel approach to customer experience, and this partnership helps to position LiveVox to do so.

"Our strategic partnership with LiveVox will give our partners the ability to leverage their cloud engagement platform," said Brandon Knight, Telarus VP of business development – CCaaS. "This platform dramatically simplifies data complexities and integrations of customer data, empowering contact center managers to implement new client campaigns from a single platform without significant IT resources. This is a big win for Telarus partners."

#contactcenterworld, @livevox, @telarus

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About LiveVox:
Company LogoLiveVox is a provider of hosted dialer solutions for the credit and collections industry. Patented technology and industry knowledge allow LiveVox to assist clients with optimizing their operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at a low cost of ownership. LiveVox is headquartered in San Francisco.
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About Telarus:
Company LogoTelarus, Inc., a value added distributor that holds contracts with the world's leading commercial telecommunication carriers, makes it easier and more profitable for solution providers, VARs, and MSPs to sell and source voice, data, and cloud solutions. Our patented GeoQuote platform combines real-time carrier pricing with advanced research features and branded proposals. Telarus' experienced Sales staff is strategically focused on enterprise WAN and high-capacity Ethernet bandwidth solutions, mpls network providers, international mpls, ethernet over copper service providers, making it easier
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Today's Tip of the Day - Shorten Your Recruitment Process

Read today's tip or listen to it on podcast.

Published: Wednesday, April 7, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.

4.) 
DiRAD Technologies

AI Powered Contact Center Provider, AI Chat & Voicebot, Enterprise Telephony
Take advantage of the latest customer service innovations with Contact Center, Virtual Assistant, and Interactive Voice solutions for accessible, 24×7 services across multiple channels.

5.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.

6.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions

7.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)

8.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

9.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.

10.) 
The Phone Number Testing Company

Phone Number Testing and Validation
Bulk testing and validation of UK Landline and mobile numbers, with a growing list of other coutries where we can test.

If you own a large customer or business prospect sales database, our service helps you to quickly and accurately cleanse all the dead records, by identifying all the dead phone numbers.

We offer a free no obligation test trial
 

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