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News : LiveVox Awarded Exemplary Status in Ventana Research’s 2023 Buyers Guide for Contact Center Suites

#contactcenterworld, @livevox, @theventanagroup

San Francisco, CA, USA, Sept, 2023 - LiveVox (Nasdaq: LVOX), a cloud CCaaS platform built to transform contact center performance, has been awarded Exemplary status in Ventana Research’s 2023 Buyers Guide for Contact Center Suites. LiveVox was also named a Value Index Leader by Ventana Research for the platform’s Total Cost of Ownership (TCO) and Return on Investment (ROI). Ventana’s 2023 Buyers Guides are quantified, research-based reports evaluating technology providers and their products. Ventana Research assessed 22 vendors’ products utilizing their methodology – the value index – across seven key categories. Vendors awarded the Exemplary designation performed the best in meeting the overall Product and Customer Experience requirements.

LiveVox was awarded its leadership status because of its ratings in TCO and ROI, and its focus on creating strategic value for customers. 

"Being recognized by Ventana as an Exemplary CCaaS provider is another testament to LiveVox’s ability to drive significant improvements in customer success and agent productivity with a highly-competitive TCO," said John DiLullo, CEO, LiveVox. "Leveraging our AI-powered open architecture to create exceptional experiences for customers is the driving force behind LiveVox’s continued growth and success."

"Contact center providers, like LiveVox, are vital when it comes to innovations that drive brand loyalty throughout the customer journey," said Keith Dawson, VP and Research Director, Ventana Research. "Our Ventana Research Contact Center Suites Buyers Guide found that LiveVox is an Exemplary vendor and one of the highest performing CCaaS providers on the market. LiveVox’s singular focus on selectively applying innovation to create strategic business value for prospects and customers is a necessary perspective in the market and a good reminder for us all."

#contactcenterworld, @livevox, @theventanagroup

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About LiveVox:
Company LogoLiveVox is a provider of hosted dialer solutions for the credit and collections industry. Patented technology and industry knowledge allow LiveVox to assist clients with optimizing their operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at a low cost of ownership. LiveVox is headquartered in San Francisco.
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About The Ventana Group:
Company LogoVentana Group is a communications firm specializing in integrated public relations, content marketing and social media.
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Today's Tip of the Day - Where The System Breaks Down

Read today's tip or listen to it on podcast.

Published: Monday, September 25, 2023

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2024 Buyers Guide Visual Communications

 
1.) 
Premium Listing
SJS Solutions

Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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