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News : LiveVox Awarded Exemplary Status in Ventana Research’s 2023 Buyers Guide for Contact Center Suites

#contactcenterworld, @livevox, @theventanagroup

San Francisco, CA, USA, Sept, 2023 - LiveVox (Nasdaq: LVOX), a cloud CCaaS platform built to transform contact center performance, has been awarded Exemplary status in Ventana Research’s 2023 Buyers Guide for Contact Center Suites. LiveVox was also named a Value Index Leader by Ventana Research for the platform’s Total Cost of Ownership (TCO) and Return on Investment (ROI). Ventana’s 2023 Buyers Guides are quantified, research-based reports evaluating technology providers and their products. Ventana Research assessed 22 vendors’ products utilizing their methodology – the value index – across seven key categories. Vendors awarded the Exemplary designation performed the best in meeting the overall Product and Customer Experience requirements.

LiveVox was awarded its leadership status because of its ratings in TCO and ROI, and its focus on creating strategic value for customers.

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"Being recognized by Ventana as an Exemplary CCaaS provider is another testament to LiveVox’s ability to drive significant improvements in customer success and agent productivity with a highly-competitive TCO," said John DiLullo, CEO, LiveVox. "Leveraging our AI-powered open architecture to create exceptional experiences for customers is the driving force behind LiveVox’s continued growth and success."

"Contact center providers, like LiveVox, are vital when it comes to innovations that drive brand loyalty throughout the customer journey," said Keith Dawson, VP and Research Director, Ventana Research. "Our Ventana Research Contact Center Suites Buyers Guide found that LiveVox is an Exemplary vendor and one of the highest performing CCaaS providers on the market. LiveVox’s singular focus on selectively applying innovation to create strategic business value for prospects and customers is a necessary perspective in the market and a good reminder for us all."

#contactcenterworld, @livevox, @theventanagroup

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

About LiveVox:
LiveVox is a provider of hosted dialer solutions for the credit and collections industry. Patented technology and industry knowledge allow LiveVox to assist clients with optimizing their operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at a low cost of ownership. LiveVox is headquartered in San Francisco.

About The Ventana Group:
Ventana Group is a communications firm specializing in integrated public relations, content marketing and social media.

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More Editorial From LiveVox

Published: Monday, September 25, 2023

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2023 Buyers Guide
Get Listed
Recording

1.)

Premium Listing

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.)

ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

3.)

Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

4.)

Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

5.)

Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

6.)

Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

7.)

OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

8.)	PCS Software PCS GD Call recording solution fully integrate to all main pbx solutions.

9.)

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.