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News : LiveVox Launches Integrated Contact Center Platform—U17

#contactcenterworld, @livevox

San Francisco, CA, USA, Nov 10, 2021 -- LiveVox Holdings, Inc. ("LiveVox" or the "Company"), a cloud-based provider of customer service and digital engagement tools, has launched the latest version of its fully integrated contact center platform—U17. The latest platform update empowers organizations to deliver customer experiences by reducing internal communication silos, empowering agents to have more meaningful interactions with customers, and enabling contact center managers to better understand performance and train staff.

"Our latest platform update is purpose-built to power best-in-class experiences for the performance-driven contact center," said Louis Summe, CEO of LiveVox. "U17 truly enhances our fully integrated contact center platform—making it possible for our customers to take advantage of AI, the breadth and depth of omnichannel communication tools, and the full richness of data and insights that inform the contact center."


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"U17 is the latest example of our ongoing commitment to a singular focus on the digital transformation of the contact center," continued Summe. "We’re excited about the innovation that we’re delivering to customers—through solutions like our SmartStart Portal and recently announced LiveVox WFM. These tech developments are important milestones in our work to deliver the most comprehensive, advanced, and easy-to-deploy solution in the market."

#contactcenterworld, @livevox

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About LiveVox:
Company LogoLiveVox is a provider of hosted dialer solutions for the credit and collections industry. Patented technology and industry knowledge allow LiveVox to assist clients with optimizing their operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at a low cost of ownership. LiveVox is headquartered in San Francisco.
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Today's Tip of the Day - Contact Center Newsletter

Read today's tip or listen to it on podcast.

Published: Friday, November 12, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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The most important day of the year for the CC & CX industry in the world!

We are proud to announce the winners of The 2022 '17th Annual' Global Top Ranking Performers Awards, The World's Most Prestigious Awards in the industry! Read More...
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