San Francisco, CA, USA, Nov 10, 2021 -- LiveVox Holdings, Inc. ("LiveVox" or the "Company"), a cloud-based provider of customer service and digital engagement tools, has launched the latest version of its fully integrated contact center platform—U17. The latest platform update empowers organizations to deliver customer experiences by reducing internal communication silos, empowering agents to have more meaningful interactions with customers, and enabling contact center managers to better understand performance and train staff.
"Our latest platform update is purpose-built to power best-in-class experiences for the performance-driven contact center," said Louis Summe, CEO of LiveVox. "U17 truly enhances our fully integrated contact center platform—making it possible for our customers to take advantage of AI, the breadth and depth of omnichannel communication tools, and the full richness of data and insights that inform the contact center."
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"U17 is the latest example of our ongoing commitment to a singular focus on the digital transformation of the contact center," continued Summe. "We’re excited about the innovation that we’re delivering to customers—through solutions like our SmartStart Portal and recently announced LiveVox WFM. These tech developments are important milestones in our work to deliver the most comprehensive, advanced, and easy-to-deploy solution in the market."
Posted by Veronica Silva Cusi, news correspondent
LiveVox is a provider of hosted dialer solutions for the credit and collections industry. Patented technology and industry knowledge allow LiveVox to assist clients with optimizing their operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at a low cost of ownership. LiveVox is headquartered in San Francisco.
Published: Friday, November 12, 2021
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