News : LiveVox Establishes Canadian Data Center
San Francisco, CA, Nov 17, 2014 -- LiveVox, Inc., a provider of cloud contact center solutions for enterprise operations, announced it has established a data center in Toronto, Canada leveraging global cloud, hosting and colocation provider, CenturyLink. The new data center will enable Canadian-focused contact centers to leverage LiveVox’s cloud solutions, including the ability to achieve greater levels of security in terms of both redundancy and data management.
LiveVox’s data center is in Toronto, Canada and offers clients security options such as encryption-at-rest for all transactional/reporting data and SRTP connections over existing data networks. SRTP (Secure Real-time Transport Protocol) provides a secure location-agnostic, plug-and-play option for contact centers to access LiveVox's cloud contact center platform via the Internet. Clients can speed and simplify the deployment of agent workstations, avoid purchasing dedicated hardware lines or using MPLS tunneling, while achieving high levels of data security.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Running Multiple Contact Centers
More Editorial From LiveVox
LiveVox is a provider of hosted dialer solutions for the credit and collections industry. Patented technology and industry knowledge allow LiveVox to assist clients with optimizing their operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at a low cost of ownership. LiveVox is headquartered in San Francisco.
CenturyLink is the third largest telecommunications company in the United States and is recognized as a leader in the network services market by technology industry analyst firms.
Published: Tuesday, November 18, 2014