San Francisco, CA, USA, Mar 21, 2023 - LiveVox (Nasdaq: LVOX), a cloud CCaaS platform built to transform contact center performance, launched the latest version of its comprehensive, open platform, LV19. This new release simplifies the ways that contact center leaders create seamless customer journeys, while increasing agent efficiency and impact.
"Leading a contact center is harder than ever - the way customers want to communicate is changing rapidly and managers are under increasing pressure. With LV19, we reaffirm our unwavering commitment to helping our clients navigate these challenges," said John DiLullo, CEO of LiveVox. "This latest release empowers contact center leaders to take control of performance and implement game-changing customer engagement strategies. I’m especially excited about how we are transforming the Agent Experience with intelligent AI and automation and advanced communication and collaboration tools, crucial for creating exceptional customer experiences, especially with remote work being more prevalent."
Posted by Veronica Silva Cusi, news correspondent
LiveVox is a provider of hosted dialer solutions for the credit and collections industry. Patented technology and industry knowledge allow LiveVox to assist clients with optimizing their operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at a low cost of ownership. LiveVox is headquartered in San Francisco.
Published: Thursday, March 23, 2023
Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
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