San Francisco, CA, USA, May, 2021 -- LiveVox, Inc. ("LiveVox"), a cloud-based provider of customer service and digital engagement tools, has launched the LiveVox Bot, an intelligent virtual assistant pre-built into its messaging channels and Unified CRM. With the integration of the LiveVox Bot, customers will be able to create and deploy a virtual assistant in minutes using the point and click Bot Editor, while also drawing from the customer profiles already available in the platform, to facilitate targeted conversations. As part of LiveVox’s integrated contact center solution, customers can transition seamlessly from a bot conversation to a live agent and continue the conversation across their preferred channels.
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"The LiveVox Bot is another example of the exciting innovations and developments being implemented into our already extensive offering for the contact center," said LiveVox CEO Louis Summe. "At LiveVox we pride ourselves on providing a truly omnichannel approach to customer engagement and the LiveVox Bot will serve as a key capability as digitization continues to change the way organizations communicate with their customers."
Posted by Veronica Silva Cusi, news correspondent
LiveVox is a provider of hosted dialer solutions for the credit and collections industry. Patented technology and industry knowledge allow LiveVox to assist clients with optimizing their operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at a low cost of ownership. LiveVox is headquartered in San Francisco.
Published: Friday, May 28, 2021
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