#contactcenterworld, @livevox
San Francisco, CA, USA, Oct, 2021 -- LiveVox Holdings, Inc. ("LiveVox" or the "Company"), a cloud-based provider of customer service and digital engagement tools, launched the SmartStart Program. The new portal gives customers quicker access to essential LiveVox applications, including customer engagement channels such as voice, SMS, email, and chat, as well as interactive voice response (IVR) capabilities and managerial reporting.
Contact center managers often wait weeks or months to use their newly purchased contact center software. However, by using the SmartStart Program with incorporated industry best practices, contact center agents and managers can easily employ LiveVox’s innovative technology in a matter of days, which can help contact centers more quickly deliver business value and achieve higher ROI.
"Contact center leaders need to evaluate and adopt new technologies to help them on the path toward digital transformation, but they have often found their journey weighed down by painful and lengthy implementation processes," said Louis Summe, CEO, LiveVox. "We developed the LiveVox SmartStart Program based on more than 20 years of curated best practices and industry standards. This launch is an opportunity for our customers to more quickly take advantage of emerging technology, like AI, to power digital customer experience improvements, optimize operations, and deliver better outcomes."
"Our mission is to deliver the most comprehensive, integrated, and advanced solution in the market – implementation and adoption should not be a barrier," continued Summe. "LiveVox is dedicated to removing obstacles that stand between a contact center agent and the experience they should deliver to customers. The SmartStart Program is helping deliver innovation with reduced risk."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About LiveVox:
LiveVox is a provider of hosted dialer solutions for the credit and collections industry. Patented technology and industry knowledge allow LiveVox to assist clients with optimizing their operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at a low cost of ownership. LiveVox is headquartered in San Francisco.
Published: Monday, October 18, 2021
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