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San Francisco, CA, USA, Aug, 2022 -- LiveVox Holdings, Inc. ("LiveVox" or the "Company") (NASDAQ: LVOX), a cloud-based provider of customer service and digital engagement tools, announced that it has been included in Aragon Research's 2022 "Hot Vendors in the Intelligent Contact Center." The report recognizes LiveVox for its suite of practical AI capabilities, designed to optimize customer experience and contact center operations.
With digital activity surging alongside customer expectations for a more efficient omnichannel experience, LiveVox’s unified suite of AI tools is designed to enhance agent workflows and unlock key data insights to create a seamless customer experience from start to finish.
The report highlights LiveVox’s SpeechIQ(R) with automated Quality Management, the Company’s analytics-driven quality management solution. Designed to elevate both the customer and agent experience while providing both quality and compliance to the contact center, the solution delivers 100 percent omnichannel interaction auditing and actionable, data-driven insights.
"As we continue to see customer expectations swell for completely frictionless journeys, LiveVox will continue to evolve its AI capabilities and provide contact center technologies that meaningfully impact the top and bottom line," said LiveVox CEO and co-founder Louis Summe. "We’re honored to be recognized by Aragon Research for our innovations within the contact center space. We look forward to further advancing and adapting LiveVox’s AI tools, to engineer a more streamlined experience for agents, managers, and consumers alike."
"AI and analytics are playing an increasingly pivotal role in the contact center as the customer and employee experience become paramount for today’s brands," said Aragon Research Founder & CEO Jim Lundy. "LiveVox’s SpeechIQ(R) with Quality Management and their purpose-built platform is one to watch and we’re happy to name them a Hot Vendor in the Intelligent Contact Center this year."
#contactcenterworld, @livevox, @aragonresearch1
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About LiveVox:
LiveVox is a provider of hosted dialer solutions for the credit and collections industry. Patented technology and industry knowledge allow LiveVox to assist clients with optimizing their operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at a low cost of ownership. LiveVox is headquartered in San Francisco.
About Aragon Research:
Aragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises the insight they need to make better technology and strategy decisions. Aragon Research serves business and IT leaders and has a proven team of veteran analysts. 
Published: Tuesday, August 23, 2022
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