#contactcenterworld, @livevox, @cgi_global
San Francisco, CA, USA, Mar, 2023 - LiveVox (NASDAQ: LVOX) announced a partnership with CGI to integrate LiveVox’s contact center platform within CGI’s CACS X for collections. CACS X is CGI’s cloud-native debt management offering that delivers a solution for driving customer-centric default management across the collections lifecycle. With this powerful new integration, CACS X customers can leverage LiveVox’s CCaaS platform to create a turnkey collections, compliance, and omnichannel communications platform that makes it even easier to help consumers tackle their debt and offer pathways to recovery.
"As a leading provider of debt management software, CGI was a natural integration partner for LiveVox," said John DiLullo, CEO, LiveVox. "Our outbound and inbound solutions featuring voice, text, chat, and email can be fully utilized by the universe of CGI’s customers. Nearly every LiveVox customer experiences a burst of productivity when deploying our omnichannel products and I am sure CGI’s will be no exception."
"CGI recognizes that the collections industry needs to value the importance of the customer experience. Viewing collections as an extension of customer service builds positive relationships and increases the likelihood of loyal customers," said Hemanth Gorur, Vice-President of Credit Solutions at CGI. "Partnering with LiveVox is a step in the right direction to setting a new precedent for customer treatment during the collections process."
#contactcenterworld, @livevox, @cgi_global
Posted by Veronica Silva Cusi, news correspondent
LiveVox is a provider of hosted dialer solutions for the credit and collections industry. Patented technology and industry knowledge allow LiveVox to assist clients with optimizing their operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at a low cost of ownership. LiveVox is headquartered in San Francisco.
About CGI Group:
At CGI, we are in the business of satisfying clients. For more than 35 years, we've partnered with U.S. defense, civilian and intelligence agencies to support their mission-essential needs at every stage of program, product and business lifecycle. As a global leader in information technology, our portfolio of services is customizable to meet the unique needs of our federal clients. We deliver end-to-end services and solutions including application management, infrastructure management, systems integration and consulting, business process services, and cloud computing.
Published: Friday, March 31, 2023
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