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News : LiveVox Partners with Jenne to Amplify its North American CCaaS Customer Base

#contactcenterworld, @livevox, @jenneinc

San Francisco, CA, USA, Aug, 2023 - LiveVox (Nasdaq: LVOX), a cloud CCaaS platform built to transform contact center performance,  announced a new partnership with Jenne, Inc., a cloud services brokers and value-added distributors of technology solutions. The partnership will provide Jenne’s array of value-added resellers throughout North America with immediate access to the LiveVox platform, enabling their clients to seamlessly transition away from inflexible on-premise contact center solutions and take advantage of capabilities, including AI and automation.

In order to accommodate the accelerating shift to the cloud, contact centers need partners capable of delivering technology combined with expert support and implementation. This partnership will combine LiveVox’s cloud contact center solutions – designed to enhance agent performance and improve customer experience – with Jenne’s pre- and post-sales support to deliver tangible results and ROI for the contact center industry.

"This partnership provides Jenne and its partners with a simple and substantive CCaaS solution – while helping LiveVox increase its North American distribution through Jenne’s impressive network," said John DiLullo, CEO, LiveVox. "You simply can’t deliver the AI capabilities customers want using legacy, on premise contact center solutions. As an increasing number of organizations look to shift to the cloud, LiveVox and Jenne will provide them the capabilities, speed, flexibility, and support needed to maximize their performance."

"LiveVox’s proven CCaaS platform simplifies the way contact center leaders create seamless customer journeys while increasing collaboration and efficiency to deliver a faster route to ROI," said Michael Gottwalt, Vice President Cloud Solutions & Enablement, Jenne, Inc. "We’re excited to partner with LiveVox to deliver game-changing solutions to the market as the shift to the cloud intensifies."

#contactcenterworld, @livevox, @jenneinc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About LiveVox:
Company LogoLiveVox is a provider of hosted dialer solutions for the credit and collections industry. Patented technology and industry knowledge allow LiveVox to assist clients with optimizing their operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at a low cost of ownership. LiveVox is headquartered in San Francisco.
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About Jenne, Inc.:
Company LogoJenne Distributors, Inc., headquartered in Avon, Ohio, is a value-added distributor of business telephony, data, audio and video conferencing, and security technology products, including equipment and software for the SMB and Enterprise markets. Since the company’s founding in 1986, Jenne is committed to providing installers, dealers and resellers with a broad product selection, competitive pricing, on-time accurate delivery, outstanding technical support plus ongoing sales and technical training.
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Today's Tip of the Day - Customers Wary Of Fraud Calls

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Published: Friday, August 18, 2023

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2024 Buyers Guide Help Desk Software

 
1.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

2.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
 

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