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News : LiveVox Unveils ACTivate, Its New Purpose-Built Channel Partner Program

#contactcenterworld, @livevox, @crn

San Francisco, CA, USA, Apr 11, 2022 -- LiveVox Holdings, Inc. ("LiveVox" or the "Company") (NASDAQ: LVOX), a cloud-based provider of customer service and digital engagement tools, announced the launch of its new channel program, ACTivate. The program provides Livevox’s new and existing partners, including master agents, technology solution brokerages, solution providers, and managed service providers with key tools to market and sell LiveVox's blended omnichannel capabilities to new customers. LiveVox also announced that CRN, a brand of The Channel Company, has listed ACTivate in its 2022 Partner Program Guide and has named its Head of Global Channel, Dan DeLozier, to the 2022 Channel Chiefs list.

"We’ve seen incredible momentum in the channel over the last year – this is the right time to launch ACTivate and demonstrate LiveVox’s commitment to our growing ecosystem of valued partners," said Dan DeLozier, head of global channel, LiveVox. "We built ACTivate on top of LiveVox’s best-of-breed, single pane of glass platform, allowing LiveVox to drive growth with our partners - from supporting regional sales teams, to expediting partner onboarding, to comprehensive demand generation and marketing, including events and digital campaigns. The program is purpose-built and highly customized to meet the individual needs of our partners – from recruitment to revenue, with hands-on support every step of the way."

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"LiveVox is committed to growing our ecosystem of channel partners – ACTivate is a strategic investment that will make it even easier for our partners to work with us," said Louis Summe, CEO of LiveVox. "Consumers expect a seamless customer experience when they’re interacting with a brand – whether it’s via the web, by phone, or even through a virtual agent – the contact center is at the center of this evolution. Our full CCaaS suite integrates omnichannel, workforce engagement management, analytics, and AI into a powerful command center that gives enterprises complete visibility into contact center operations and performance. We’re excited to expand our channel program and increase the reach of our solutions by working side by side with our partners."

#contactcenterworld, @livevox, @crn

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About LiveVox:
Company LogoLiveVox is a provider of hosted dialer solutions for the credit and collections industry. Patented technology and industry knowledge allow LiveVox to assist clients with optimizing their operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at a low cost of ownership. LiveVox is headquartered in San Francisco.
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Today's Tip of the Day - Employees

Read today's tip or listen to it on podcast.

Published: Wednesday, April 13, 2022

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2022 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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