San Francisco, CA, USA, Oct, 2022 -- LiveVox Holdings, Inc. ("LiveVox" or the "Company") (NASDAQ: LVOX), a cloud-based provider of customer service and digital engagement tools, announced that it has earned 2022 Top Workplaces Culture Excellence recognition for: Employee Well-Being, Employee Appreciation, and Professional Development. Top Workplaces awards are based on a 24-item employee engagement survey. Issued by Energage, the research company with more than 16 years of experience surveying over 27 million employees at 70,000 organizations, Top Workplaces awards are based solely on employee feedback.
The Top Workplaces Culture Excellence awards celebrate organizations like LiveVox that excel in specific areas of workplace culture:
The Employee Well-Being award honors Top Workplaces that put employee health and wellness at the center of their workplace culture.
The Professional Development award honors Top Workplaces that place a special focus on developing their employees' careers and enabling their people to grow professionally.
The Employee Appreciation award honors organizations that emphasize employee appreciation programs and incorporate them into day-to-day activities.
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Earlier in the year LiveVox also received Top Workplaces Cultural Excellence Awards in the San Francisco Bay Area for Work-Life Flexibility and Compensation & Benefits.
"At LiveVox, we strive not only to provide the tools to create a positive experience for contact center agents and customers, but also to create a healthy and rewarding workplace experience for our own employees. Ensuring that our culture benefits our people and helps employees thrive is always top priority," said LiveVox CEO and co-founder Louis Summe. "As we continue to put our people first and build an enriching environment that supports our world-class talent and continues to deliver contact center innovation, I’m thrilled to accept this award on behalf of the entire LiveVox team."
Posted by Veronica Silva Cusi, news correspondent
LiveVox is a provider of hosted dialer solutions for the credit and collections industry. Patented technology and industry knowledge allow LiveVox to assist clients with optimizing their operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at a low cost of ownership. LiveVox is headquartered in San Francisco.
Published: Monday, October 24, 2022
ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.
neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
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L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
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Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.
Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.
Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
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