Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Llanelli Call Centre Ordered to Stop Sending Spam
Llanelli, Wales, Sept 17, 2014 -- A Llanelli call centre that was raided last month has been ordered to stop sending out spam text messages.
During April and May this year All Claims Marketing Limited sent out almost six million unsolicited messages to people's mobiles phones.
Dyfed-Powys Police officers joined forces with the Information Commissioner's Office (ICO) to raid the company's office on Station Road to look for a so-called SIM farm.
SIM farms send out automated and unsolicited text messages to mobiles.
The raid followed 3,488 complaints from members of the public who had received messages during the two months in question.
Documents and a computer server were seized during the raid and removed for further examination and employees were sent home for the day.
The ICO said at the time it believed the company had been texting randomly generated numbers.
Now All Claims Marketing Limited, which also has an office in Mansel Street in Swansea, has been served with an enforcement notice by the ICO.
The company has been warned if it sends out any more unsolicited messages it will be taken to court.
Company bosses have 28 days to appeal if they want to.
According to the ICO 5,781,000 unsolicited marketing text messages were sent or instigated by the company in April and May this year.
Anne Jones, assistant commissioner for Wales, said: "Following last month's raid on their offices we have now ordered All Claims Management Limited to cease sending unsolicited marketing texts.
"The law is the same for everyone.
"Don't send marketing texts to people without their consent and clearly identify yourself in them.
"If All Claims Management Limited don't comply it will be treated as a criminal offence."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Understand Your Business
Published: Thursday, September 18, 2014