News : Lloyds Axing 180 Warrington Call Centre Jobs
May 21, 2014 -- Lloyds Banking Group has announced 645 job losses across its operations, including 180 at its Warrington call centre.
It said it will work to avoid compulsory redundancies.
The Warrington operation, at Park House, Centre Park, is being axed as part of the group’s simplification programme set out in its 2011 strategic plan. The closure is expected to take place within the first quarter of next year.
Lloyds will make 180 redundancies, and transfer 120 staff to its offices in Speke’s Estuary House, Estuary Banks.
It explained the closure, saying telephone banking call volumes are falling as digital banking usage continues to grow, and it is refocusing the business to reflect these changes in its customers’ habits.
It said it will bring its telephone banking colleagues together at fewer, more specialised sites.
A spokeswoman said: "Pooling our talent in this way enables us to operate more efficiently and improve our service to customers while providing greater career opportunities and a stronger support network for colleagues."
She added: "As with any decision that affects our colleagues, this was a very difficult one to make. We will do everything we can to provide support for both our employees and the local community to manage this transition.
"We will work with our colleagues wherever possible to try to find suitable roles for them elsewhere within the group.
"We are also working with external employment agencies and setting up an on-site dedicated resource centre to provide additional support and opportunities for those colleagues whom we are unable to redeploy internally."
Lloyds says its policy is to always use natural turnover and to redeploy people wherever possible. Where it is necessary for staff to leave the company it says it looks to achieve this by offering voluntary redundancy.
"Compulsory redundancies will always be a last resort."
The Unite union said it will press Lloyds for a guarantee of no compulsory redundancies.
Unite says more than 2,400 jobs have gone at the taxpayer bailed out bank since the start of the year leading to "plummeting" staff morale.
Unite branded the Warrington site closure as "unjustified" and a "bad deal" for customers.
Posted by Veronica Silva Cusi, news correspondent
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About Lloyds Banking Group:
Lloyds Banking Group plc is a major British financial institution formed through the acquisition of HBOS by Lloyds TSB in 2009.
Published: Friday, May 23, 2014