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News : LM&CA Launches Consumer Helpline
Itanagar, India, March 16, 2016 -- Legal Metrology & Consumer Affairs (LM&CA) Department of the state Government has launched the consumer helpline on the occasion of World Consumer Rights Day on Tuesday.
The toll-free State Consumer Helpline number 1800-345-3601 was formally inaugurated by the LM&CA Secretary, Gamli Padu at the office of the Controller, LM&CA, Naharlagun for the benefit of the consumers. Now the consumers will able to register their grievances through the consumer helpline.
While addressing the officials of the department in a meeting held on the occasion, Padu disclosed that the Govt of India, in order to generate awareness about the utility of the Consumer Protection Act, 1986 and for protection of consumers, had set up a National Consumer Helpline on March 15, 2005 in the University of Delhi with support from the Union Ministry of Consumer Affairs. Considering its success, the GoI has provided financial assistance to all the states/Union Territories for setting up of State Consumer Helpline.
‘The department, despite facing shortage of staff in various parts of the state has been doing a commendable job by organizing numerous meetings and camps to create awareness among people, Padu pointed out and called for opening up of consumer clubs at all schools in rural areas to educate students about consumers rights.
Informing that the department will soon start mobile inspection team to cover areas having shortage of officers to spread awareness regarding consumer rights, Padu further urged the officials to conduct regular inspections and check unfair trade practices with support of respective Bazar Committees.
Earlier, explaining about the newly launched helpline, LM&CA Controller, G. Dirchi said that the project recognizes the need of consumers for a telephone helpline to deal with a host of problems arising in their day to day dealings with business and service providers. The helpline will be operated by the officials of the department of LM&CA as counselors who will attend the calls between 1000hrs to 1500 hrs on all working days. Citizens can call to seek information, advice or guidance for dealing with their problem, he added.
By launching this helpline, the department is providing the consumers a platform to apprise the department about the grievances and provide first-hand information to the traders or service providers, said Assistant Controller LM&CA cum-Manager of state consumer helpline, Taba Tabin. He further said that the helpline’s manager or counselor will persuade the trader/service provider to settle the dispute out of court and if the issue is not resolved then advise the consumer to consumer courts as established under the Consumer Protection Act, 1986 as last resort.
Posted by Veronica Silva Cusi, news correspondent
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Published: Friday, March 18, 2016