Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : Loan Fraud: Call Centre Staff Trained to Lure Customers

#contactcenterworld

Hyderabad, India, Dec 30, 2020 - Call centres, with lines of executives sitting with databases of customers and phones in their hand, were the nerve centres that propped up the illegal instant online loan app business that is now under fire after suicides of victims.

The companies involved in the illegal micro-financing business that operated mainly through mobile apps had hired hundreds of undergraduates and 10+2 pass-outs through recruiting agencies and trained them in the craft of luring and harassing customers, before putting them to work at these call centres, police found out.

The Telangana State Police had raided multiple such call centres across the country after cases were registered in Hyderabad, Cyberabad, Rachakonda, Siddipet and Ramagundam police limits. The police found that hundreds of tele-callers were working in the call centres in different shifts.

"Various tasks were assigned to the executives working at the call centres. While some were asked to lure customers by calling them over phone, many others were given targets to harass them and force them to repay the loans doled out through instant loan apps. On joining, the tele-callers were given training by team leaders. The training depended upon the assignment given to them," a senior Hyderabad Cybercrime official said.

The companies categorised the customers into various buckets – S-0, S-1, S-2, S-3, M2, M3, X etc.

"The customers in a lower bucket get decent treatment but as the bucket category goes up, the treatment gets harsher. The callers abuse the customers in filthy language and threaten them with dire consequences and go to the extent of accessing phone contacts of the customers and threatening the family members, relatives and friends with calls and messages," said an official of Cyberabad police, who raided few call centres and arrested 14 persons.

They also blackmailed innocent people by sending fake legal notices, he said.

"Tele-callers also suggest to victims that they make the repayments by taking loans from their other loan applications. The customer falls into a trap by taking loans via other loan applications as suggested by the executives and end up paying huge amounts and get stuck in a never-ending cycle," the official said, adding that tele-callers who successfully ‘forced’ defaulters to pay up were given incentives by the companies.

The call centres paid salaries ranging from Rs 20,000 to Rs 30,000, depending upon their position.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://telanganatoday.com


Today's Tip of the Day - Have Some Fun

Read today's tip or listen to it on podcast.

More Editorial From Telangana State Police

Published: Thursday, December 31, 2020

Printer Friendly Version Printer friendly version

2023 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)

2.) 
enthu.ai

We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
 

About us - in 60 seconds!

Submit Event

Upcoming Events

Europe's leading call & contact center event is now arriving at the U.S., showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world!

Disco... Read More...
 5397 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =