News : Local Call Center to Hire 400 More by Year’s End
McGregor, TX, August 5, 2014 -- A call center in McGregor is expanding its services and will hire 400 people by year’s end, giving it a total of 1,000 employees, a company spokeswoman said.
The C3/CustomerContactChannels facility will become more involved in helping people enroll in government-subsidized health insurance, said site manager Suzette Mansfield, discussing the need to substantially increase the staff of the center at 1101 S. Johnson Drive.
"We’ve nearly tripled the size of the workforce since we arrived in 2011, and that’s in part due to the health-care industry growing," said Mansfield, adding that C3 is not directly involved in talking with clients about the Affordable Care Act, which some refer to as Obamacare, but that it has produced a client base pursuing insurance coverage.
Those hired are full-time employees who will make a minimum of $10 an hour, plus benefits, but can see their wages climb by another $3 an hour with bonuses.
This latest round of hiring could include the addition of full-time leadership and quality-assurance positions, and those who fill them can make more, Mansfield said.
"Establishing a center here turned out to be a great thing for our company, and hopefully, a great thing for McGregor and the entire Waco area," said Kenneth Epstein, executive vice president of C3, in a prepared statement on the expansion plans. "We have been fortunate enough to be able to hire hundreds of people in the region and make them a part of a team that loves what they do for a living and loves giving back to the community. The talent pool is exceptional."
With business growing, the C3 facility in McGregor will open seven days a week and as early as 6:45 a.m.
"It’s great that they continue to create jobs in our market," said Kris Collins, senior vice president for economic development at the Greater Waco Chamber of Commerce. "The fact they are able to fill those positions here speaks to the strength of our workforce and the skill sets we have in support of customer-service work."
Those wanting a job at the center can visit the facility Monday through Friday or apply online.
Posted by Veronica Silva Cusi, news correspondent
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C3/CustomerContactChannels manages nearly every facet of customer communications for corporations who rank Customer Management as a strong component of their growth and brand development strategies. Led by a team of seasoned professionals with significant experience in key industries, C3 builds solid partnerships with its clients based on mutually determined business objectives.
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