News : Local Leaders Tour Convergys Call Center
June 5, 2014 -- Watertown's call center, Convergys, invited local leaders to take a look at its facility.
Representatives from city hall, the Jefferson County Industrial Development Agency and the Watertown Local Development Corporation toured the business.
Convergys has 700 employees and room for 300 more.
Just last month, Convergys announced it may lay off about 200 people this July.
Officials are hopeful that won't happen.
"All signs appear to be very good that they're in position to take on new contracts and get their employee levels up," said Don Rutherford of the WLDC.
Convergys says it's still trying to bring in new clients to keep as many employees as possible.
Posted by Veronica Silva Cusi, news correspondent
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Headquartered in Atlanta, Convergent is a business process outsourcing, revenue cycle and receivables management companies, with fourteen North American operating centers across all four time zones. The company has more than sixty years of history serving a diverse industry customer base, including contact center solutions, receivables management outsourcing, commercial receivables management and healthcare revenue cycle management. Convergent empowers its clients with an innovative combination of an adaptable workflow engine, technology-enabled operations, next-generation analytics and professional services to deliver superior financial performance and high levels of client and consumer satisfaction.
Published: Friday, June 6, 2014