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London, UK, Aug. 9, 2022 -- Localz, provider in last mile location and messaging technology, just announced a new group chat feature to its customer engagement solution . Chat My Way provides customers and mobile operatives with a way to communicate around service appointments . The latest release loops the contact centre into the conversation, which will enable businesses to improve transparency and communication with customers. Operational benefits will include reduced call-centre volumes and increased first-time access.
"Clear, secure communication between mobile operatives, advisors and customers is critical to delivering the next generation of last mile services. We've already seen organisations empowering field staff and customers with two-way communication. By looping in the office-based team, businesses will enable quicker answers and increased transparency. We have seen a significant growth in demand for a secure, auditable and fully integrated group chat feature and are delighted to now be able to deliver this to our current and future customers," said Tim Andrew, CEO & Co-Founder at Localz.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About LocalZ:
Localz are providers in digital customer engagement, combining real-time location tracking and multi-party customer communications. Localz takes the last mile complexity out of the day of service, offering businesses configurable solutions to make the day of service awesome. The Localz platform enables real-time service tracking, accurate ETAs, two-way communication, and dynamic feedback. Localz increases customer satisfaction and first-time access rates, saving operational costs along the way.
Published: Wednesday, August 10, 2022
1.) | Eckoh CallGuard, ChatGuard, Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot. A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details. CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents. ChatGuard makes payments in Chat PCI DSS compliant and... (read more) |
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