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News : Lockheed Martin, Amazon and Cisco to Bring Voice Technology and Video Collaboration to the Moon

#contactcenterworld, @lockheedmartin, @amazon

Denver, CO, USA, Jan. 5, 2022 -- Lockheed Martin (NYSE: LMT), Amazon (NASDAQ: AMZN) and Cisco (NASDAQ: CSCO) have teamed up to integrate human-machine interface technologies into NASA's Orion spacecraft, providing an opportunity to learn how future astronauts could benefit from far-field voice technology, AI and tablet-based video collaboration.

The Callisto technology demonstration will be integrated into NASA's Orion spacecraft for the agency's Artemis I uncrewed mission around the Moon and back to Earth. Callisto uses Amazon Alexa and Webex by Cisco to test and demonstrate commercial technology for deep space voice, video and whiteboarding communications. Lockheed Martin, which designed and built the Orion spacecraft for NASA, is leading the development and integration of the payload.

"Callisto will demonstrate a first-of-its-kind technology that could be used in the future to enable astronauts to be more self-reliant as they explore deep space," said Lisa Callahan, vice president and general manager of Commercial Civil Space for Lockheed Martin. "Callisto is a shining example of how new partnerships with commercial technologies can be flown on Orion to benefit future human deep space missions."

Callisto is named after a favorite companion of the Greek goddess Artemis. The payload features a custom hardware and software integration developed by engineers from Lockheed Martin, Amazon and Cisco, and includes innovative technology that allows Alexa to work without an internet connection, and Webex to run on a tablet using NASA's Deep Space Network.

"The Star Trek computer was part of our original inspiration for Alexa, so it's exciting and humbling to see our vision for ambient intelligence come to life on board Orion," said Aaron Rubenson, vice president of Amazon Alexa. "We're proud to be working with Lockheed Martin to push the limits of voice technology and AI, and we hope Alexa's role in the mission helps inspire future scientists, astronauts and engineers who will define this next era of space exploration."

Since Artemis I is an uncrewed mission, Callisto partners have worked with NASA to build a virtual crew experience at NASA's Johnson Space Center in Houston, allowing operators to interact with Callisto from the Mission Control Center. These remote interactions will test and demonstrate how voice and video collaboration technologies can help astronauts improve efficiency and situational awareness during their mission, providing access to flight status and telemetry, and the ability to control connected devices onboard Orion. Video and audio of the interactions will be transmitted back to Earth many times throughout the Artemis I mission, allowing engineers to analyze the performance of the onboard systems while also sharing interactions with the public.

"The future of technology is about igniting human potential whenever and wherever that may be – which will soon extend to the depths of space," said Jeetu Patel, executive vice president and general manager of Security and Collaboration at Cisco. "Through Callisto, Webex is enabling boundless video communications and collaboration in deep space while helping to provide the next generation with inclusive and immersive technology. This first-of-its-kind solution could one day support future crewed missions, providing face-to-face interaction between crew, command center and loved ones."

The Callisto technology demonstration will also allow students, families, space enthusiasts and the general public to engage with and virtually "ride along" with the Artemis I mission. They can follow the mission on Alexa-enabled devices by saying "Alexa, take me to the Moon," and the Webex video collaboration capabilities will offer opportunities for STEM education and remote classroom teaching events.

Artemis I is currently scheduled to launch in early 2022 from NASA's Kennedy Space Center in Cape Canaveral, Florida, for a multi-week journey around the Moon and back. Artemis I will provide the foundation for future crewed missions to the Moon and deep space and is part of NASA's goal to land the first woman and first person of color on the lunar surface.

#contactcenterworld, @lockheedmartin, @amazon

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Lockheed Martin:
Company LogoLockheed Martin is a multinational aerospace manufacturer, global security and advanced technology company formed in 1995 by the merger of Lockheed with Martin Marietta. It is headquartered in Bethesda, Maryland, in the Washington Metropolitan Area.
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About Amazon:
Company LogoAmazon.com Inc (AMZN) is a leading global Internet company and one of the most trafficked Internet retail destinations worldwide. Amazon directly sells, or acts as a platform for the sale of, a very broad range of products, including books, music, videos, consumer electronics, clothing and household products. The majority of Amazon 19s sales are products sold by Amazon, with the remaining amount from third-party sellers. Through year-end 2006, Amazon had approximately 64 million active customers worldwide. In 2006, 55% of Amazon 19s revenue was generated in North America and 45% was generated by its International segment. Within North America, Media was 61% of total sales, Electronics & General Merchandise (EGM) was 34% of the total, and Other revenue was 4%. Within its International segment, Media was 72% of sales and EGM was 28% of sales. Amazon has direct operations in the United States, Canada, France, Germany, Japan, and the United Kingdom. Amazon was founded in 1994 and is headquartered in Seattle, Washington.
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Today's Tip of the Day - Motivation

Read today's tip or listen to it on podcast.

Published: Friday, January 7, 2022

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2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
(read more)
 

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