Centreville, VA , USA, July, 2018 -- The Logan County Emergency Operations Center, located in Logan County WV, seamlessly migrated to MicroAutomation’s Next Generation 9-1-1 Solution, Omni911. Logan County signed a contract with MicroAutomation in May 2018 and had an urgent need to replace a legacy system that was not meeting the County’s needs.
"MicroAutomation implemented their Omni911 solution in record time" stated Ted Sparks, Director, Logan County Emergency Operations Center. "We had an urgent need to replace our legacy solution and wanted to ensure that we plan for a seamless migration to our NG9-1-1 solution. The MicroAutomation project team put my mind at ease from the beginning and I was confident that this will be a project that we can all be proud of. Omni911 is highly configurable and it allowed us to create a familiar user environment that allowed our users to transition seamlessly to the new solution. We look forward to having a lasting relationship with MicroAutomation".
MicroAutomation, a provider in the public safety marketplace, developed and implements Omni911, a software-based NG9-1-1 solution. Omni911 is NENA i3 compliant, ICE validated and will work seamlessly within any legacy or future PSAP environment. Purpose-built, MicroAutomation’s software-based solutions provide a complete suite of call-taking and emergency response functions that complies with the evolving NENA i3 standards. Bolstered by MicroAutomation’s 24x7x365 support, these systems are built to scale and evolve with the increasing demands facing emergency operations centers of all types and sizes.
"We are pleased to establish partnership with Logan County", says Faysal Tay, MicroAutomation’s Vice President of Emergency Operations Solutions. "Logan County needed a solution urgently to replace their legacy E9-1-1 system. Our focus was to deliver a solution expeditiously that is configured the optimum way to create easy-to-remember workflows, so the Logan County team can focus on what they do best, delivering critical 9-1-1 services. Together we were able to cut live to our Omni911 solution in only six weeks"
Posted by Veronica Silva Cusi, news correspondent
MicroAutomation is a systems integrator offering an extensive range of call center technology solutions and professional services.
Published: Monday, July 23, 2018
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