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News : Logistics Company to Hire Hundreds
March 11, 2014 -- A strategic partnership between a Britain-based contractor and a global relocation company could lead to several hundred new jobs for Fort Wayne, an official said.
Hiring could begin as soon as this year, he said.
Serco, an international service company, has signed a long-term deal to handle some customer and employee relations for Sirva Inc., a logistics and moving services company.
Steve Sieke, CEO for Serco Global Services in the Americas, said transferring 100 employees to the Serco payroll from the Sirva workforce is just the beginning.
The Arlington, Va.-based executive expects Serco will hire "several hundred more people" in Fort Wayne in the next two to three years as it bids for and signs additional service contracts for other employers.
"It’s really a wonderful outcome for everyone," he said. "This is what we specialize in."
The prospect for new local jobs hinges on the company landing those contracts or others.
Fort Wayne’s workforce is highly rated within the services industry, Sieke said, paving the way for Serco to successfully bid on contracts to perform work ranging from basic call center jobs to positions that require more training and expertise.
Sieke was unable to provide a wage range for the prospective jobs because it depends on what each client would want workers to do. Serco offers workers health insurance, vacation and sick days, he said.
The contractor’s typical employee is a recent college graduate, spokeswoman Christie Cox said. About 75 percent of the division’s workers are younger than 30, she said.
In the case of Sirva, Serco staff will work directly with clients and drivers to organize moves, among other duties.
Three Sirva departments are being outsourced to Serco. Although exact duties vary, Serco workers tend to spend most of their days on the telephone.
Sieke said the 100 former Sirva workers will have more opportunities for promotion by working for an organization that specializes in client services. They could potentially work their way up to senior management positions, he said.
"We have a terrific track record of promoting from within," he said.
Anyone interesting in applying for a job with Serco can go online periodically to check job postings.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Capability And Reliability
More Editorial From Serco
Serco’s Business Process Outsourcing (BPO) capabilities offer middle and back office solutions to public and private sector organizations globally. With a presence in ten countries, 98 locations and a strong workforce of more than 50,000 employees it is among the top 20 global BPO players with onshore, offshore and near shore capabilities in the US, UK, Europe, Middle East, India, Mauritius, Philippines, Guatemala and Australia. With flexibility in designing solutions to suit client requirements, Serco’s BPO capabilities have helped clients to re-engineer processes across industry verticals such as Banking & Financial Services, Travel, Transportation & Hospitality, Healthcare, Logistics, Utility, Retail & Manufacturing, Telecom, IT & Online services, Media, Education and Entertainment. We provide transactional, process and voice support, finance and accounting services, and business transformation consulting, making us strongly placed to provide our customers with a broad range of end-to-end business services.
SIRVA, Inc., based in Oakbrook Terrace, Illinois, is a privately owned moving industry holding company which resulted from the merger of Allied Van Lines with North American Van Lines.
Published: Monday, March 17, 2014