Boston, June 9, 2021 -- LogMeIn, Inc. a provider of cloud-based solutions such as GoToConnect, GoToMeeting, LastPass and Rescue, announced new offerings in the Contact-Center-as-a-Service (CCaaS) space with a new outbound calling solution designed for sales organizations and expanded inbound capabilities. All of these contact center features are fully integrated into LogMeIn’s Unified-Communications-as-a-Service platform, GoToConnect.
"Great customer interactions are the foundation of every successful business – including the nearly 90% of small-to-medium-sized businesses that haven’t yet deployed any Contact Center capabilities. Since its launch last year, GoToConnect Contact Center has helped thousands of previously underserved organizations take better care of their customers, improve visibility and drive better outcomes. We believe that every organization deserves access to simple, cost-effective, and easy-to-use Contact Center capabilities," said Mike Sharp, Chief Product Officer for Unified Communications and Collaboration at LogMeIn. "Today’s launch supports our customers by adding new outbound capabilities and additional inbound capabilities to our best-in-class offering, allowing them to engage with their customers in ways that most SMBs never would have been able to with traditional and far too expensive contact center solutions. GoToConnect Contact Center quite literally pays for itself by creating an easy way to connect with prospects to close deals that otherwise would have been lost."
"Since we started using GoToConnect’s Contact Center capabilities, I am able to manage call flow a lot better. It helps me determine if I need more staff, what my peak times for calls are so I can staff accordingly, as well as improves our call routing process. All of this helps to make sure we are keeping our call abandonment rate as low as possible," said Greg Micklos, Franchisee Owner, Two Men and a Truck moving and storage company, Pensacola through GoTo’s Partner Team Logic IT of Pensacola. "We chose GoToConnect Contact Center because it maximizes our efficiency, which is a vital key to the success of the business. As our business is expanding, workflow is important to ensuring we are managing our customers correctly, and due to the seasonality of our business, the influx of calls can seem overwhelming. But with the help of GoToConnect Contact Center, we are able to maximize everything from customer service, to job performance, to reporting, which ultimately leads to the success of our business and the satisfaction of our customers."
About LogMeIn, Inc.:
LogMeIn (NASDAQ:LOGM) provides cloud-based remote access, support and collaboration solutions to quickly, simply and securely connect millions of internet-enabled devices across the globe — computers, smartphones, iPads, Android tablets, and digital displays. Designed for consumers, mobile professionals and IT organisations, LogMeIn's solutions empower nearly 13 million active users to connect more than 100 million devices. LogMeIn is based in Woburn, Massachusetts, USA, with offices in Australia, Hungary, Japan, the Netherlands, and the UK.
Published: Thursday, June 10, 2021
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
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