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News : LogMeIn Expands GoToConnect Contact Center Offerings

#contactcenterworld, @logmein

Boston, June 9, 2021 -- LogMeIn, Inc. a provider of cloud-based solutions such as GoToConnect, GoToMeeting, LastPass and Rescue, announced new offerings in the Contact-Center-as-a-Service (CCaaS) space with a new outbound calling solution designed for sales organizations and expanded inbound capabilities. All of these contact center features are fully integrated into LogMeIn’s Unified-Communications-as-a-Service platform, GoToConnect.

"Great customer interactions are the foundation of every successful business – including the nearly 90% of small-to-medium-sized businesses that haven’t yet deployed any Contact Center capabilities. Since its launch last year, GoToConnect Contact Center has helped thousands of previously underserved organizations take better care of their customers, improve visibility and drive better outcomes. We believe that every organization deserves access to simple, cost-effective, and easy-to-use Contact Center capabilities," said Mike Sharp, Chief Product Officer for Unified Communications and Collaboration at LogMeIn. "Today’s launch supports our customers by adding new outbound capabilities and additional inbound capabilities to our best-in-class offering, allowing them to engage with their customers in ways that most SMBs never would have been able to with traditional and far too expensive contact center solutions. GoToConnect Contact Center quite literally pays for itself by creating an easy way to connect with prospects to close deals that otherwise would have been lost."

"Since we started using GoToConnect’s Contact Center capabilities, I am able to manage call flow a lot better. It helps me determine if I need more staff, what my peak times for calls are so I can staff accordingly, as well as improves our call routing process. All of this helps to make sure we are keeping our call abandonment rate as low as possible," said Greg Micklos, Franchisee Owner, Two Men and a Truck moving and storage company, Pensacola through GoTo’s Partner Team Logic IT of Pensacola. "We chose GoToConnect Contact Center because it maximizes our efficiency, which is a vital key to the success of the business. As our business is expanding, workflow is important to ensuring we are managing our customers correctly, and due to the seasonality of our business, the influx of calls can seem overwhelming. But with the help of GoToConnect Contact Center, we are able to maximize everything from customer service, to job performance, to reporting, which ultimately leads to the success of our business and the satisfaction of our customers."

#contactcenterworld, @logmein


About LogMeIn, Inc.:
Company LogoLogMeIn (NASDAQ:LOGM) provides cloud-based remote access, support and collaboration solutions to quickly, simply and securely connect millions of internet-enabled devices across the globe — computers, smartphones, iPads, Android tablets, and digital displays. Designed for consumers, mobile professionals and IT organisations, LogMeIn's solutions empower nearly 13 million active users to connect more than 100 million devices. LogMeIn is based in Woburn, Massachusetts, USA, with offices in Australia, Hungary, Japan, the Netherlands, and the UK.
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Today's Tip of the Day - Back To The Basics

Read today's tip or listen to it on podcast.

Published: Thursday, June 10, 2021

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2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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