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News : LogMeIn Introduces GoToConnect Legal, a Collaboration Solution Built for Legal Professionals

#contactcenterworld, @logmein

Boston, MA, USA, Oct. 26, 2021 -- LogMeIn, Inc., a provider of cloud-based solutions such as GoToConnect, GoToMeeting, LastPass, and Rescue, announced a new version of its unified communications as a service (UCaaS) platform, GoToConnect Legal, tailored to address the needs of those in the legal profession by streamlining collaboration with clients and colleagues to maximize billable hours.

Today’s legal professionals need a UCaaS solution that allows them to minimize unbilled time, maximize revenue, manage regulations from governing bodies, and maintain high security in their practice. According to a study by Clio, a technology provider in the legal space, the average lawyer is only billing 2.3 hours daily. Another study found that 37 percent of consumers prefer to meet virtually with a lawyer for a consultation or first meeting, and 50 percent would rather conduct follow-up meetings through video conference. GoToConnect Legal helps to solve these common problems by enabling lawyers to securely meet with their clients virtually while also integrating with some of the most used legal tools for easy billing and tracking.

"As we look towards what is next for legal professionals it’s clear that there are many benefits of adopting a flexible and cloud-based technology approach to work, and we are proud to support that endeavor," said Mike Sharp, Chief Product Officer for Unified Communications and Collaboration at LogMeIn. "GoToConnect helps enable this shift by providing key technology integrations that work seamlessly with the law firm’s existing ecosystem. Combined with the native features of GoToConnect, these integrations create a more streamlined and unified collaboration experience for our legal customers, helping them deliver high-quality, and easily-billable services to their clients."

In addition to the new legal version of GoToConnect, LogMeIn has also recently launched additional contact center capabilities with its GoTo Contact offering, along with an updated unified admin system.

#contactcenterworld, @logmein

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About LogMeIn, Inc.:
Company LogoLogMeIn (NASDAQ:LOGM) provides cloud-based remote access, support and collaboration solutions to quickly, simply and securely connect millions of internet-enabled devices across the globe — computers, smartphones, iPads, Android tablets, and digital displays. Designed for consumers, mobile professionals and IT organisations, LogMeIn's solutions empower nearly 13 million active users to connect more than 100 million devices. LogMeIn is based in Woburn, Massachusetts, USA, with offices in Australia, Hungary, Japan, the Netherlands, and the UK.
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Wednesday, October 27, 2021

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2024 Buyers Guide Help Desk Software

 
1.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

3.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

4.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

5.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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