#contactcenterworld, @logmein
Boston, MA, USA, March 9, 2021 -- LogMeIn, Inc., makers of remote and flexible work tools enabling the work-from-anywhere era, has released major updates to its Unified Communications & Collaboration (UCC) product, GoToConnect, including a refreshed mobile experience, updates to its Cloud Contact Center as a Service (CCaaS) solutions, new native integrations with Microsoft Teams, bundling options that bring together other LogMeIn products like LastPass, GoToWebinar, GoToAssist and more.
"Students left for the holidays, and then couldn’t come back due to the stay-at-home order. We had parents and students calling, asking what to do with their belongings still in their dorms. This would have overwhelmed our traditional PBX phone system," said Lawrence Altomare, Manager, IT Networks, Saint Mary’s College of California. "The beauty of GoToConnect is in a matter of hours we had it figured out. We didn’t have to spend thousands of dollars on phone updates, we simply needed to change the call flow. It meant that all these people calling us could still reach us without interruption."
"During this past year it became very evident that many businesses were ill-equipped to support a remote or flexible workforce and the need for tools like GoToConnect skyrocketed. Now as we prepare for a life post-pandemic, one thing is clear, employees do not want to go back to the office full time and business leaders need to support that desire in order to retain talent. Employees want flexibility to work from home, collaborate in an office, or travel. And they need their technology to move with them," said Paddy Srinivasan, Chief Product and Technology Officer at LogMeIn. "Since its launch, GoToConnect has been a trusted customer favorite for its simplicity and ease of use. With today’s announcement we are expanding that value not only to build upon the already great user experience, but to add additional options to couple GoToConnect with LogMeIn’s other products like LastPass, GoToAssist and GoToWebinar or to simplify a user’s workflow by integrating with Microsoft Teams to further enable our customers to get work done on their terms."
GoToConnect is available in the United States, Canada, the United Kingdom, Ireland, Germany, Denmark, Spain, Poland, Croatia, Denmark, Italy, Austria, Australia, New Zealand, Brazil, and Mexico.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com
About LogMeIn, Inc.:
LogMeIn (NASDAQ:LOGM) provides cloud-based remote access, support and collaboration solutions to quickly, simply and securely connect millions of internet-enabled devices across the globe — computers, smartphones, iPads, Android tablets, and digital displays. Designed for consumers, mobile professionals and IT organisations, LogMeIn's solutions empower nearly 13 million active users to connect more than 100 million devices. LogMeIn is based in Woburn, Massachusetts, USA, with offices in Australia, Hungary, Japan, the Netherlands, and the UK.
Published: Wednesday, March 10, 2021
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