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News : Lohmann & Rauscher Deploy Vocalcom for Customer Engagement
Lohmann & Rauscher (L&R) is an international supplier of future-oriented medical devices and hygiene products – ranging from conventional bandages to modern treatment and nursing systems. Dealing with physicians, nurses, pharmacists, and medical supply retailers, the company possessed a critical need for handling external communications with its customers and partners across a variety of touchpoints such as calls, faxes, portals and emails, involving various company departments.
It was imperative to find a viable solution that could handle the various communication methods with customers and could be used across multiple non-contact center departments.
Vocalcom has provided Lohmann & Rauscher France with quality customer service and support and was chosen specifically for its multichannel solution with the proper, detailed analytics and its highly efficient pre-sales team. During the course of the project, the French subsidiary was also asked to design a solution that could be further deployed throughout the Lohmann & Rauscher Group. This created a need for extensive validation of the Vocalcom integration with Cisco Call Manager by Deutsche Telekom, which manages a substantial portion of Lohmann & Rauscher technology assets.
By adopting the Vocalcom solution, Lohmann & Rauscher has been able to accommodate frequent workforce changes with virtually no user training necessary. As the operation of the solution is minimal, user departments are empowered to handle on their own the frequent changes in the workforce concerning the handling of customer interactions.
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Vocalcom is a global provider of cloud technology which helps businesses win more customers, serve better and grow faster. With more than 3,600 customers in 47 countries, is one of the foremost players in cloud contact center software, omnichannel customer experience, & sales acceleration technology. Vocalcom provides a compliant, multi-tenant cloud call center, that provides all the benefits of enterprise-level call center software without the cost or hassle, meaning businesses can invest their money in further expansion and scale the use of Vocalcom to support their growth. With Vocalcom solutions, sales and service professionals benefit from a great value customer contact solution which ensures teams can continually improve performance, win more customers, and deliver a personalized customer service experience all in one place.
Published: Monday, December 8, 2014