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News : Lomé Autonomous Port Unveils 24/7 Call Center: Boosting Client Communication and Efficiency

#contactcenterworld

Lomé, Togo, Apr 17, 2024 - The Lomé Autonomous Port (PAL) launched its Call Center on April 16, 2024, marking a significant milestone in enhancing its connection with users. The Call Center, accessible via the hotline, is a 24/7 platform for clients to discuss transactional and operational issues with the port authorities.

Equipped with 10 booths and staff trained to handle specific inquiries, the Call Center provides information on ship schedules, import-export goods, and invoice payment tracking. It also addresses complaints and grievances, ensuring prompt assistance in goods transportation and transit by alerting relevant port teams.

The PAL views the Call Center as a crucial initiative to strengthen ties with commercial partners and economic operators. By offering easy access to information and support services, the PAL aims to promote the growth and success of the business community.

The Togo Business Climate Unit and the port management supported the communication facility, which received financial backing from the World Bank. In the future, the Call Center plans to incorporate modern communication tools such as email, SMS, and social media platforms (WhatsApp, Telegram, etc.), serving as a unified point of entry and information processing for the port platform.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.togofirst.com


Today's Tip of the Day - Make Self Service A Breeze

Read today's tip or listen to it on podcast.

Published: Friday, April 19, 2024

Printer Friendly Version Printer friendly version

2024 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

2.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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