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News : London Borough of Hounslow Modernises Local Government with 8x8 XCaaS

#contactcenterworld, @8x8

London, UK, June, 2022 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform provider, announced that the London Borough of Hounslow has deployed 8x8 XCaaS™ (eXperience Communications as a Service™) with 8x8 Voice for Microsoft Teams to support over 1,500 employees.

The London Borough of Hounslow provides community services to more than 270,000 residents, including services around healthcare, housing, and employment. Prior to 8x8, Hounslow Council struggled with old disparate communications solutions that lacked the capabilities needed to support the numerous business areas, particularly the contact centre, and required constant assistance from their support team to keep them running. As a result, Hounslow Council wanted to simplify both the communications and engagement solutions used by employees and residents, and move to a cloud-based solution that offered reliable service.

With 8x8 XCaaS and 8x8 Voice for Microsoft Teams, Hounslow Council has reduced costs and improved customer satisfaction using a single, integrated platform.

Mark Lumley, Director for Digital & IT at the London Borough of Hounslow, said, "We chose 8x8 XCaaS because of its single vendor, integrated cloud communications and contact centre platform, and integration with Microsoft Teams. While evaluating vendors, 8x8 stood out to us as a trustworthy partner, capable of delivering on our needs. Since deploying 8x8, we’ve increased efficiencies within our team and throughout the interactions with our communities, allowing us to fully and quickly serve our community."

Jamie Snaddon, Managing Director, EMEA at 8x8, Inc., said, "Our dedication to XCaaS platform innovation has meant that councils like Hounslow are able to unify employee and citizen experiences by eliminating operational silos and speeding information flows, allowing staff to be more agile and responsive to citizens’ needs. Additionally, 8x8 XCaaS provides a single integration framework making it easy to extend Microsoft Teams capabilities, allowing employees to continue providing exceptional services to citizens without missing a beat."

#contactcenterworld, @8x8

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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About London Borough of Hounslow:
Company LogoThe London Borough of Hounslow is a London borough in west London. As well as the town of the same name, the borough includes Chiswick, Brentford and Feltham and Osterley Park, Syon House, Kew Bridge Steam Museum and Chiswick House.
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Today's Tip of the Day - Support

Read today's tip or listen to it on podcast.

Published: Friday, July 1, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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